The Retail Lead is responsible for leading the interaction with customers and providing excellent customer service. Acts as a sales leader by possessing cannabis product knowledge, providing product recommendations, and processing sales transactions to meet or exceed the company's sales and profitability goals. Responsibilities & Duties Provide friendly, knowledgeable, and compassionate customer service, lead team in same. Educate customers on the brand, product options, and regulatory compliance. Ensure transactions are processed accurately and efficiently using a computerized system; provide training to staff as needed. Act as sales leader to meet or exceed the company's sales goals by using Insa sales standards, models sales behaviors for team. Protect the stability and reputation of the stores by complying with state regulations and company policies and follow operational procedures as outlined, lead team in same. Execute daily communication with store team to review sales performance, sales goals, current promotions, and any pertinent company directives or information. Authorize facility access for employees, customers, and visitors by checking IDs, providing escorts, and completing and retaining applicable records while maintaining the customer experience. Ensure order fulfillment and restocking happens when needed. Assist with training and development for team members. Accommodate a flexible schedule, including nights, weekends, and holidays. Ensure compliance with Company SOPs and state regulations Ensure the work area is kept in clean and safe condition. Champion a safe work environment by modeling safety procedures, wearing appropriate PPE, and reporting injuries, near misses, and hazards to management. Behave in a manner that is positive, productive, cooperative, and encourages teamwork. Perform other duties as assigned. Qualifications & Skills Must be at least 21 years of age. High school diploma or GED required. Previous retail, hospitality, and/or customer service experience preferred. 1 - 3 years of leadership experience preferred. Basic computer skills required; POS software and cash management experience preferred. Must have reliable transportation. Must be able to pass a background check in accordance with state regulations. Competencies Attendance & Punctuality Dependability & Flexibility Positive, Productive, Cooperative, and Encourages Teamwork Interpersonal Communication Results Focused Physical Requirements Ability to stand and walk for an 8+ hour shift. Ability to lift and carry up to 50lbs occasionally. Ability to stoop, kneel, and bend at the waist. Visual acuity is needed for viewing computer screens and fine print. Manual dexterity needed for performing transactions. Workplace Environment Busy retail environment with moderate noise level Indoor/outdoor environment with exposure to seasonal temperature changes High volume work during peak hours, events, and holidays Note: This job description is intended to provide a general overview of the position and does not encompass every task or responsibility that may be required.