Retail Keyholder

POSITION DESCRIPTION AND KEY MEASURES

Department: Retail Operations

Location: Store Location

Report to: DM

Number of direct reports:

POSITION PURPOSE AND EXPECTATION:

Position Summary: We're seeking an energetic and responsible Keyholder to join our retail team. This role supports the Store Manager in daily operations while providing exceptional customer service and maintaining store standards in a fast-paced environment.

Key Responsibilities: Opening and closing procedures, including cash handling, security protocols, and daily reporting Lead sales floor operations and guide team members to achieve sales goals Provide outstanding customer service and create memorable shopping experiences Support inventory management, including receiving shipments and maintaining stock levels Monitor and prevent loss through proper shrink control procedures Execute visual merchandising standards and maintain store appearance Train and mentor sales associates on company policies and procedures Assist in daily operations including POS transactions, returns, and customer inquiries Required Qualifications: Previous retail experience, preferably in a leadership role Strong communication and interpersonal skills Proven problem-solving abilities and decision-making skills Flexibility to work various shifts, including weekends and holidays Physical ability to stand for extended periods and lift up to 30 pounds Passion for fashion and retail industry trends Desired Qualities: Natural leadership abilities with a team-first mindset Excellent organizational and time management skills Strong brand ambassador qualities and professional appearance Ability to multitask in a fast-paced environment Results-driven with a focus on sales performance KEY MEASURES AND ACCOUNTABILITIES

Key Performance Indicator

Benchmark Cash Variance Reporting Weekly on Friday's Variance investigations Any variance above $50.00 Zendesk ticket response Within 48 hours Sales reconciliations Day 3 of EOM week Monthly Turnover reporting By 7th of each month Balance Sheet reconciliations Day 10 of EOM week

Other duties and special projects within skill and competency level as required.