Who we are: At Shinola, we make beautiful, enduring, handcrafted goods that are built to be lived in, worn out, and well loved. Our thoughtful craftsmanship, timeless design and spirited stories inspire our customers to live well, with confidence & joy—in a style that is uniquely their own! Because we are a growing and evolving company, each employee is a key stakeholder, making decisions every day that directly impact our overall vision and direction. At Shinola, you’ll have the opportunity to make a significant contribution at the start of what we believe will become an iconic American brand. Founded in 2011, we are a Detroit based luxury design brand committed to crafting products that are built to last We are committed to creating high-quality manufacturing jobs while operating the first at-scale watch factory in the US in 50 years In addition to luxury timepieces, our team of artisans handcraft premium leather goods, jewelry, and more – celebrating thoughtful design and the beauty of industry through every product we make Our retail locations allow us to showcase our commitment to quality, manufacturing and design by connecting our guests to products in store What you'll do : Guest Experience Exceed revenue targets and build relationships by providing consistent guest experience to each guest exhibiting hospitality in every interaction while executing the following Brand Experience standards: A Warm Welcome, Creating a Connection, Product Love and Community Building. Execute in-person and virtual shopping appointments. Participate in monthly product knowledge, operational and guest service training.Facilitate guests repairs. Experience Leader Leads experience standards in our stores and ensures consistency with each guest experience with the brand through coaching and developing based on development levels.Leverages KPIs to motivate team and drive performance. Customer Relationship Management Utilize Sales Force to maintain customer relationships through in depth information capture and maintain detailed client profiles, building long term relationships.Execute brand outreach strategies as communicated via bolt to drive connection and revenue.Utilize Sales Force to maintain customer relationships through in depth information capture and maintain detailed client profiles.Maintain a proactive selling culture that focuses on building long term relationships in relation to the company’s brand values. Human Resources Utilize the company’s outlined development tools to understand and recognize development levels of store team members to create an environment of consistent improvement and growth. Operations Control expensesComplete tasks in a timely mannerAdhere to company Loss Prevention standards to maintain the integrity of the sales floor and product.Adhere to company shipping and handling guidelines to successfully conduct product transfers, liquidations and RTV’s.Monitor and manage store supply levels and budget to ensure the store is running optimally and stocked properly.Manage visual merchandising standards and practices ensuring that the store and product displays are in line with company guidelines. Qualifications High School Diploma 1+ years of specialty retail leadership Strong organizational skills Strong written & verbal communication skills Excellent at relationship building/networking experience Critical thinker Sampling of Total Rewards Program: Compensation type : hourly Compensation : Compensation can be negotiated based on previous experience & qualifications. Starting at $16.75 per hour Bonus eligibility : Potential monthly bonus based on store financial performance. Employee hiring referral bonus Paid Time-off : (for employees working more than 30 hours) 10 Corporate Holidays 15 Vacation days (accrued)2 Volunteer days Benefits: Medical, dental & vision - to view our full package! (for employees working more than 20 hours)401k with company match Employee assistance program Pet InsuranceMerchandise discountsComplimentary employee watch