At Maverik, we don’t just offer jobs, we offer adventures. This role provides Tier 2 technical support for retail store operations, ensuring the reliability of POS, fuel, networking, and administrative systems. The position involves resolving system interruptions, supporting Tier 1 staff through training and documentation, and accurately tracking troubleshooting efforts to drive effective long-term solutions.

Essential Duties and Responsibilities:   Deliver Tier 2 technical support for retail store operations and management teams. Proactively identify, analyze, and resolve system interruptions to minimize downtime. Support training initiatives and contribute to the development of documentation for Tier 1 support staff. Maintain POS, fuel, networking, and administrative systems to ensure reliable store operations. Participate in root cause analysis of Tier 1 issues to drive long-term resolutions. Record troubleshooting activities and resolutions accurately within the ITSM/service tracking system.

Role Requirements:  This role is cell phone stipend eligible and supports an 24/7 operation. Occasional after-hours, weekend, or holiday work may be required to respond to urgent issues or service calls. This role requires participation in an on-call rotation, including nights, weekends, and holidays.

Qualifications: Education Associate or bachelor's degree in information technology, Computer Science or related field, preferred.

Qualifications: Experience   1+ experience in a technical role, preferable in a technology or software company. Knowledge of telecommunications technologies including but not limited to DSL\Cable, T1 and Cellular Data. Experience troubleshooting windows systems, including Windows CE/Mobile, 7, 8, embedded.

Qualifications: Team Member Leadership Skills Communicates clearly and respectfully with peers and leaders. Adjusts messaging based on audience and listens actively to ensure shared understanding. Takes initiative to meet individual goals and deadlines. Stays focused on priorities and follows through to completion with minimal prompting. Demonstrates self-awareness and responds thoughtfully in interactions. Approaches others with empathy and contributes to a respectful, supportive team environment. Identifies issues and solves routine problems using logical thinking and available resources. Knows when to escalate and seeks input when needed. Delivers high-quality work and responds promptly to customer needs. Builds trust through reliability, attention to detail, and a positive attitude.

*This is not an all-encompassing list of Leadership Skills, but rather those identified as most essential for success in this position.

Duties and responsibilities, as required by business necessity may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing.  Scheduling and shift assignments and work location may be changed at any time, as required by business necessity.

Compensation & Benefits Pay Range: $22.00 - $26.75/hourly The above salary range represents a general guideline; however, Maverik considers a number of factors when determining base salary offers, such as the scope and responsibilities of the position and the candidate's experience, education, skills, and current market conditions. Benefits Include: Full Health, Dental, and Vision Package with company contribution to cost In-Store and Fuel Discounts Retirement plan with company match (401K) Eligible for the annual incentive bonus program Profit Sharing: When Maverik succeeds, so do you. Team Members are eligible for annual profit sharing—our way of recognizing the important role you play in our success Comprehensive Paid Time-Off Policy, along with additional perks and benefits At Maverik, we don’t just offer jobs, we offer adventures. This role provides Tier 2 technical support for retail store operations, ensuring the reliability of POS, fuel, networking, and administrative systems. The position involves resolving system interruptions, supporting Tier 1 staff through training and documentation, and accurately tracking troubleshooting efforts to drive effective long-term solutions.