Retail Guitar Repair Tech at Guitar Center summary: The Retail Guitar Repair Technician at Guitar Center performs maintenance and repairs on customer and store guitars, ensuring high-quality workmanship and customer satisfaction. They engage with customers to provide excellent service, assist with warranty repairs, and support sales and store operations. The role requires technical guitar repair skills, product knowledge, training abilities, and a passion for music retail. Retail Guitar Repair Tech at Guitar Center summary: The Retail Guitar Repair Technician performs maintenance and repair services on customer-owned guitars and store inventory, ensuring high-quality workmanship and excellent customer service. They engage with customers to provide a positive experience, assist in warranty repairs, and support store operations. The role requires technical skill in guitar repair, product knowledge, and the ability to train others and contribute to sales efforts. Pay Rate: $15.50/hr - $24.75/hr plus commission depending on background and experience. The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations. POSITION OVERVIEW: Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission. As our Repair Tech (Guitar), you will provide perform maintenance and repair services on customer-owned instruments and to assist in maintenance of specific store inventory, continually building and increasing the business through great customer experience and quality work. A few special characteristics that make our Repair Technicians successful : Customer Focus : Understands customer service principles, and able to provide an excellent customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers. Able to step in to handle customer service issues. Initiative : Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them. Able to learn quickly and take positive action without being requested to do so. Able to develop knowledge and skills including product, store operations, sales and leadership. Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques. Training : Able to effectively train learners and communicate info and techniques so that they are retained. As our Repair Technician, you will: Interact with customers, ensuring a positive customer experience Service customer-owned instruments with a high level of craftsmanship Maintain store owned gear, as requested Complete warranty repair work Additional duties as assigned Why Guitar Center? Here's just some of the rewards: For our employees who are musicians we offer the unique opportunity of gig leave--take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options. Requirements: Skilled understanding of repairing Guitars Preferences: Foundational product knowledge on Guitar Center products Keywords: guitar repair, instrument maintenance, customer service, musical instrument technician, warranty repairs, retail guitar technician, music store service, product knowledge, repair craftsmanship, sales support Keywords: guitar repair, instrument maintenance, customer service, musical instrument technician, warranty repairs, retail guitar technician, music store service, product knowledge, repair craftsmanship, sales support