Fragrance Counter Manager

Be part of an amazing story. Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditionsabout inspiring stores and irresistible productsabout the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

As the Leader, Fragrance Counter Manager, you oversee the operation and success of the Macy's fragrance counter. You are responsible for sharing your extensive product knowledge and developing and motivating a team of colleagues to deliver excellent customer service and meet sales goals. You will partner with the Sales and Customer Experience Manager and beauty vendors to execute company and store-based events to achieve sales goals.

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Inspire teamwork to reach sales goals and elevate the customer experience

Demonstrate knowledge of products and services to build rapport and loyalty

Understand how to drive sales through brand training, events and strategies

Use our clientele program to build relationships with customers, meet sales goals, and share promotions and product launches

Build brand loyalty through engaging customers in our rewards program

Communicates with vendors and store leadership to execute company and store-based events to achieve sales goals

Analyze business performance and create strategies to exceed daily, weekly, monthly, seasonal and annual goals

Recruit, train, coach, motivate and develop colleagues on policies and goals

Lead product demonstrations and peer-to-peer training

Use point of sale technology and applications, including handheld technology, to assist in selling and fulfilling of customer orders.

Merchandise new receipts, process damages, testers and select merchandise to return to vendors

Oversee presentation, organization, storing and stock replenishment

Adhere to safety and hygiene standards; comply with asset protection control procedures

Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

1-2 years of direct experience is preferred

Has advanced authority and expertise in a specific brand

Flexible availability, including days, evenings, weekends and holidays

Strong interpersonal skills

Resourceful and able to adapt quickly to changing priorities

High school graduate or equivalent (general education degree or GED)

This position requires lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders. Reaching, including above eye level, crouching, kneeling, stooping and color vision. Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - Apply Today! This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.