Expectations: Experience in any of the following:Events and/or hospitalityCustomer serviceRetail and/or salesTeaching or facilitating hands-on activities (preferred)A great attitude - rain or shineExperience using Shopify POSAvailability to work Tuesdays - Sundays; Saturday and Sunday availability being a requirement for the positionFlexibility to work 828 hours a week based on seasonal business needsFlexibility to adapt to changing schedules and consumer demandsCommitment to maintaining high-quality standards in all tasksPositive attitude and strong work ethicStrong communication skills and professionalismDuties & Responsibilities:Customer Service & Experiences [50%]Greet and welcome customers in the store; Connect with guests authentically and acknowledge every customer, every time.Inform customers of GHDs unique product qualities (hypoallergenic, etc.), support them with their questions about our products and services, make gentle recommendations, and assist customers with reaching and viewing products.Facilitate in-store experiences, such as the DIY Charm Bar, by teaching customers how to design and assemble their own jewelry; Provide patient guidance and encouragement throughout the process.Share product and design knowledge in a way that inspires creativity and confidence in guests.Utilize Shopify POS and the shop iPad to ring up all purchases at the register; Responsible for inputting accurate inventory at checkout; Responsible for handling monetary transactions.Offer to bag or gift wrap all purchases.Report any and all security concerns and/or theft to management immediately.Answer incoming phone calls and field them accordingly.Store Stocking and Inventory [20%]Ensure that FOH retail area is detailed, full of product, and ready for customers at the start of every shift; Keep merchandise tidy and organized.Help receive incoming retail inventory, verify contents against purchase orders, and input data accurately into Shopify.Proactively monitor inventory and stay attentive to stock levels of evergreen products; Collaborate with the Product Specialist to request re-stocks.Manage inventory by updating records and notifying management of low stock levels.Participate in weekly, monthly, quarterly, and annual inventory counts as assigned.Communication [15%]Utilize Slack to communicate and receive important information regarding GHD updates and operations.Field and respond to common customer service questions via email within 1 business day; Liaising with Retail Operations Coordinator for support as needed.Store Upkeep and Maintenance [10%]Keep the store looking clean and free of any safety hazards at all times. This includes but is not limited to: keeping glass clean, dusting, sweeping, mopping, taking out trash, cleaning the bathroom, keeping surfaces tidy, etc.Complete daily opening and closing duties as outlined on the daily checklistSupport [5%]Perform other duties as assigned by the Retail Operations Coordinator and/or leadership team.Assist with miscellaneous support tasks and special projects as assigned by the owner and/or leadership team.Requirements:Must be 21+ years oldHigh school diploma or equivalentPrevious experience in retail/customer service; Minimum one year demonstrated experiencePrevious experience with Shopify POS highly preferredPrevious experience with Slack preferredIntermediate skill in using Google Sheets or Microsoft ExcelStrong attention to detail and ability to multitaskEffective communication skills, both verbal and writtenHigh level of professionalism; able to handle difficult situations (such as change) with diplomacy and tactAbility to work independently and collaboratively in a team environmentAbility to lift up to 50 lbs.Ability to pass a standard background checkJob Location: Due to the nature of its responsibilities, this position is required to be 100% on-siteGolden Hour Designs HQ 2837 36th Street, Sacramento, CABenefits & Perks:Opportunity to join a dynamic team in a growing company15% employee discount on retail products; 30% employee discount on GHD products401(k) with matchPaid sick leaveRegularly provided refreshments in break areaFree jewelry for your birthday!Equal Opportunity Employer: Golden Hour Designs is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. recblid jtcuyf0poetf1giya3k9ayrurem90i