Overview

Barnes & Noble College is seeking a creative, driven, adaptable, and customer-focused team member to work as a Retail Department Manager in the general merchandise department of our University of North Carolina at Chapel Hill campus bookstore! The Department Manager may assist customers with school supplies, electronics, dorm, convenience, gifts, and clothing while assisting in the daily operation of the store. You will be a subject matter expert for your department, but also remain knowledgeable of other operational areas to provide outstanding customer service. Responsibilities

As a Retail Department Manager in general merchandise you will support all store operations and departments in partnership with the management team. You will manage daily activities of the selling floor to ensure the appeal of our displays and the availability of merchandise. General Merchandise is a high energy, multi-faceted department where your adaptability, creativity, customer service, listening, and problem solving skills will be exercised. You must be knowledgeable about department and store operations, and provide outstanding customer service to the academic and co-curricular community. Expectations: Maintain a presence on the sales floor and a working knowledge of all departments to greet customers, answer questions, recommend products and/or services, help locate or obtain materials, and provide daily support, direction, and guidance to team members. Ability to use department specific technology such as CORE or Intrepid to answer questions, recommend products, place orders, locate items, search inventory, or meet customer needs. Maintain an appealing and clean sales floor—hang, fold, shelve, peg merchandise to a particular standard using a planogram or general merchandising guidelines. Assist with processing sales transactions involving cash, credit, or financial aid payments. Full-time positions require availability to work at least 30 hours on a weekly basis year round. Schedules may be set or vary to meet the needs of the store. Physical Demands: Frequent movement within the store to access various departments, areas, and/or products. Ability to remain in a stationary position for extended periods. Frequent lifting. Occasional reaching, stooping, kneeling, crouching, and climbing ladders.