Join to apply for the Retail Customer Service Specialist role at DICK'S Sporting Goods 2 weeks ago Be among the first 25 applicants Join to apply for the Retail Customer Service Specialist role at DICK'S Sporting Goods House of Sport by DICK'S Sporting Goods is more than just a store. It is a destination, an experience, a place where athletes can experiment and play. A retail store devoted to sport where our community can gather and be inspired. We are fundamentally changing retail by elevating these experiences, delivering first in class service, obsessing over our athletes, inspiring our teammates, and challenging retail norms.

We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping athletes to achieve their dreams.

If you are ready to obsess over the athlete and make a difference in your community, apply to join our team today!

Overview

OVERVIEW:

The Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front-End operations.

Greet everyone (teammates and customers) and proactively approach customers to understand their needs and support their shopping experience. Serve as primary customer service provider at the front end and liaison between customers and management. Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions. Assist manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards; monitor Front End associates to ensure they are meeting performance expectations. Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc. Promote and provide training to new and current teammates on company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.). Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information. Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect. Take an all-hands-on-deck approach to support the team across the store. Perform other tasks as assigned by management.

Teammate Traits

Our traits set the bar as to what great teammates look like at DICK'S Sporting Goods. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:

Ensures Accountability Customer-Focus Collaborative Instills Trust Decision-Quality/Decision-Making Abilities Action-Oriented

Qualifications

Prior retail sales, cashier, or customer-focused experience preferred. Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour). Ability to work extended periods of time (up to 4 hours) standing or walking. Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

Based on the location of the House of Sport, you may be required to submit relevant state mandated clearances to supervise minors. Seniority level Seniority level Entry level Employment type Employment type Part-time Job function Job function Other Industries Manufacturing, Retail, and Sporting Goods Manufacturing Referrals increase your chances of interviewing at DICK'S Sporting Goods by 2x Get notified about new Customer Service Specialist jobs in Miami, FL . Seasonal Customer Care Representative, Remote Customer Care - Amazon Pharmacy Miami, FL $48,000.00-$70,000.00 2 weeks ago Miami, FL $54,000.00-$60,000.00 1 week ago Customer Service Representative (UHealth Wellness Center) Miami, FL $40,000.00-$60,000.00 1 month ago Automobile Call Center/Receptionist Coordinator Customer Experience Coordinator - Miami, FL Customer Service Representative - Miami International Airport Miami, FL $55,000.00-$60,000.00 1 week ago Customer Service Representative - State Farm Agent Team Member Service Team Agent- Telehealth Call Center (Remote) Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr