Passionate about helping others? Join us as a Retail Customer Service Representative and bring essential connectivity to your community! OSER Management Group, a preeminent strategic partner in the telecom domain, meticulously crafts data-driven marketing paradigms to optimize operational efficacy and propel revenue streams for Frontier Retail. We're seeking a customer-obsessed Retail Customer Service Representative to be the face of our Frontier Residential services in Peoria, where you'll educate shoppers, resolve issues with genuine care, and turn retail interactions into lasting customer relationships that expand market share. Who We Are As a Retail Customer Service Representative, you'll connect Frontier Residential services with customers in Peoria. In a dynamic retail setting, you'll provide expert support, ensuring positive interactions, building trust, and fostering lasting customer relationships. Your role is essential in delivering personalized service that enhances customer satisfaction and loyalty. What We Are About OSER Management Group builds loyalty through human connections. As a Frontier Retail service rockstar, you'll transform telecom complexities into simple solutions while shaping strategies with your frontline insights. Here, service excellence drives real impact and real career growth. What Will I Be Doing as a Retail Customer Service Representative? Engage customers directly at retail locations, events, and kiosks as their go-to resource for all service needs. Confidently explain internet, TV, and phone services, including billing, account status, and promotions. Walk customers through basic troubleshooting or escalate issues seamlessly when needed. Show customers how to maximize their Frontier services with clear, benefit-driven explanations. Process activations, upgrades, and changes efficiently to enhance customer satisfaction. Listen actively, set realistic expectations, and resolve issues on the spot whenever possible. Log every customer interaction thoroughly in the CRM for accuracy and follow-up. Stay current on Frontier bundles to recommend relevant service enhancements. Represent both OSER and Frontier with professionalism in every interaction.