As a Retail Customer Service Associate, you will play a vital role in the success of our stores. Your primary responsibilities will include collaborating with our wholesale and retail customers to understand their needs, provide insights into Sherwin-Williams products, and recommend tailored solutions. You will be instrumental in resolving customer concerns swiftly to ensure a high level of client satisfaction. It is important to stay informed about product features and maintain the aesthetic and quality standards of both products and the store environment. Achieving exceptional customer service while consistently meeting sales goals is key to this role. This position involves interacting with customers of all ages and managing cash and payment methods as well as other valuable items, which may be supervised or unsupervised. Therefore, a review of criminal history will be conducted to ensure the safety of our customers, employees, and the business as a whole. We at Sherwin-Williams aim to inspire and improve the world through our products—our paints, coatings, and innovative solutions help to enhance the spaces around us. Your unique skills, talent, and passion contribute to realizing this mission, allowing our customers and our business to achieve excellent results. Join us and take advantage of: A rewarding life with benefits and flexibility for your health and well-being. A career with opportunities for learning, skill development, and personal growth. A connection with an inclusive team committed to community engagement. What Steps Are Involved to Get Started? Online Application: Explore available roles and create your profile by entering your details. Digital Interview: Qualified candidates will be invited to participate in a video interview with behavioral-based questions, which can be completed at your convenience. In-Store Interview: Top candidates will then meet with our recruitment team in-store for further discussions. Our mission also focuses on helping our employees and their families lead healthier lives. A variety of world-class benefits are designed for our team members. For more information about available benefits, please refer to the benefits section upon hiring. Key Responsibilities: Deliver exceptional customer satisfaction through outstanding service. Assist customers in-store and via phone by identifying needs and recommending products and services. Develop and nurture productive relationships with wholesale and retail customers. Accurately process sales transactions in line with company policies. Meet and exceed monthly, quarterly, and yearly sales targets. Maintain organized work order files and formulas. Retrieve products from the sales floor or warehouse as needed. Tint and mix products according to customer specifications. Restock shelves and create appealing displays. Ensure cleanliness and proper maintenance of store equipment. Assist with loading/unloading delivery trucks. Support delivery operations when necessary. Keep assigned areas well-stocked and visually appealing. Stay knowledgeable about product offerings to discuss options confidently. Adhere to inventory control processes. Propose innovative ideas to boost sales. Minimum Requirements: Must be at least eighteen (18) years of age. Legally authorized to work in the country without needing sponsorship. Possess a valid, unrestricted Driver's License. Capable of lifting and carrying up to 50 lbs. frequently and up to 70 lbs. occasionally, with or without reasonable accommodation. Willingness to work various hours, including evenings and weekends. Current Sherwin-Williams employees must have at least a meets expectations (3) rating on their latest performance appraisal. Completion of all required HR Cloud eLearning courses for your current role. Preferred Qualifications: High School diploma or GED. One (1) year of experience in a retail or customer service role. Previous experience in selling paint and related products. Experience operating tinting and mixing equipment. Bilingual capabilities are preferred, with the ability to communicate in Spanish being a plus.