Retail Cosmetics Sales Counter Manager - Trend Beauty, Sherman Oaks Fashion Square - Full Time Be part of an amazing story. Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer engagement—delivering genuine hospitality through personalized consultations, expert product application, and a deep understanding of each customer’s beauty and style preferences. You’ll inspire teamwork to drive sales and elevate the customer experience by creating meaningful, long-lasting connections. With a strong focus on client development, you will cultivate a loyal customer base through outreach, follow-up, and consistent, personalized service. In addition to meeting and exceeding sales goals, you’ll analyze business performance, execute vendor events and promotions, and partner with vendors and store leadership to grow the business. Responsibilities Deliver exceptional customer service through personalized consultations and expert product knowledge Build lasting relationships with clients and drive client development through outreach and follow-up Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results Plan and execute in-store and vendor-led events to drive traffic and engagement Maintain brand standards through proper merchandising, hygiene, and stock replenishment Requirements 3–5 years of relevant retail, beauty, or leadership experience preferred Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality Must be able to understand and communicate effectively with customers, co-workers, and supervisors What We Can Offer You Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Merchandise discounts Performance-based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.

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