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Retail Business Manager | Aesop NYC | Full Time
New York, NY, New York
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Permanent
New York
New York, NY
Retail
Full - Time
24-Sep-2025
For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organization, we offer professional development and advancement opportunities to complement career goals and aspirations.
Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.
We aim to strike the right balance between people, planet, and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.
PURPOSE OF ROLE
We’re looking for a Retail Business Manager to join our East Coast Commercial team. The Retail Business Manager has the primary responsibility of driving retail performance within their designated portfolio. Through consistent planning and execution, they ensure all spaces in their portfolio deliver the highest standard of retail practices and processes, resulting in exceptional customer experience and strong retail results.
KEY PARTNERSHIPS & STAKEHOLDERS
This position reports into the Commercial Director, East Coast USA
Direct Reports into this position includes Store Managers
You will be working with HR, Retail Training & Performance, Retail Operations, Logistics & Supply Chain, Finance, Marketing and Visual Merchandising
PRIMARY RESPONSIBILITIES
Driver Portfolio Performance
Delivers on portfolio goals & targets
Integrates observation, review & analysis of portfolio & team performance into daily workflow
Leads proactive development of self & team through training, coaching & feedback
Manages portfolio recruitment and builds dynamic portfolio development & succession plans
Promptly engages in performance recovery
Embed Customer Centric Focus
Prioritizes the customer in decision making
Drives optimal productivity & customer outcomes through diligent management of portfolio scheduling
Partners with Training & Performance to grow team capability in line with portfolio & business goals
Holds self & others accountable to consistently deliver positive customer experience
Analyses customer feedback & insights through a customer lens, taking action to enhance customer experience across portfolio
Lead Business & Operations
Acts as a conduit between head office & retail & cascades communications in an effective and timely manner
Plans & conducts regular & purposeful store visits
Considers the environment, local community & commercial outcomes in all business decisions
Optimizes inventory management, proactively seizes opportunities & mitigates risk
Upholds compliance & integrates into workflow for self & team
Foster Brand Excellence
Upholds & demonstrates Aesop brand identity & values
Drives excellence in store environment, product presentation, & team presentation across their portfolio
Partners with marketing & VM & puts forward recommendations to deliver on brand strategy
Stays up to date with Aesop's positioning in the marketplace, shares insights & proposes appropriate actions across their portfolio
REQUIREMENTS & QUALIFICATIONS
4-5 years’ experience in area management within customer service environment
Prior experience with managing and driving retail results with Department Stores and Specialty retailers
Accomplished at team building, motivation, and development
Experience with new store openings, closures or relocations is a bonus
Proven ability to analyze performance and take appropriate responsive actions
Track record of strong relationship management and collaboration
Proven experience in hiring, training, and developing sales personnel
People Management: Strong leadership skills with the ability to performance manage, coach, and develop a team of sales personnel.
Ability to problem solve and make decisions within business boundaries
Strong written and verbal communication skills
Excellent commercial acumen, ability to review market performance and collaborate on improvement strategies and tactics.
Excellent organizational skills and a demonstrated ability to multi-task and manage varying stakeholders’ requirements
Ability to lead events and community engagement
Bachelor’s degree preferred or equivalent years of experience
Proficiency with MS Office including Excel; POS Systems such as Cegid, Retail Pro, or similar
Flexibility to work a retail schedule including evenings, weekends, and holidays
80% of the time spent in store training, coaching and developing teams
Ability to consistently introduce Aesop products to clients through hand demonstrations
Northern California Market experience (highly preferred)
What's On Offer
We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs. Employee benefits include -
Annual salary range for this position is $120,000 - $130,000
Yearly and quarterly bonus potential
Competitive Benefit Package (Medical, Dental, Vision, 401K)
Flexible Time Off (Paid Company Holidays, Paid Vacation, Volunteer Time & More!)
Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products)
Learning & Development Opportunities for Career Progression (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
Employee Resource Groups (Think Tanks and Innovation Squads)
Access to Mental Health & Wellness Programs
Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognized and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organization. We actively encourage everyone to consider becoming a part of our journey.
Aesop is committed to attracting, developing, and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognized and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organization. We actively encourage everyone to consider becoming a part of our journey.