Overview Retail Banking Supervisor position at Starion Bank in Wisconsin. We are a community bank focused on local leadership, personalized service, and community loyalty. This role leads the daily retail banking function for multiple branches, ensures quality customer service, and supports strategic initiatives.

Responsibilities

Lead and direct the daily retail banking function for multiple branches.

Ensure quality customer service, address and resolve issues, and promote relationship development.

Onboard and train retail banking staff and monitor compliance.

Coach and manage direct reports to maximize productivity and deliver resources to support strategic initiatives.

Troubleshoot and resolve complex customer and internal inquiries.

Serve as subject matter expert for all retail banking transactions, products, and services.

Participate in community activities and leadership positions to maintain visibility with target clients.

Qualifications

3 years demonstrated customer service, sales, and retail banking experience required.

Supervisory and leadership skills required.

2-year college degree or completion of a specialized course of study at a business or trade school.

Demonstrated high level of flexible interpersonal skills, customer service, trustworthiness, credibility, and diplomacy.

Must be willing and able to travel.

What We Offer

Competitive salary with comprehensive benefits including health, life, dental, vision, and a health savings account.

Retirement planning: 401K and profit-sharing options.

Incentives: Annual Incentive Compensation Program available for benefit-eligible employees.

Work-life balance: Paid vacation and holidays.

Recognition: Previously recognized as a top employer by industry publications.

How to Apply Ready to make a difference? Apply today at www.starionbank.com. Starion Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

Application instructions: Apply Online at http://www.starionbank.com/careers

Location: Middleton, WI (additional details may be provided during the interview process).

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