Description Starting Salary: $24.50/hour and up Retail Banking Specialists are the friendly face of our branches. They dedicate themselves to understanding customers' needs and building long-lasting relationships through trusted financial advice. What you'll do If you are outgoing and find joy in helping others, this is the perfect opportunity for you! In this role, you will leverage your excellent communication and problem-solving abilities, combined with your financial knowledge, to provide customers with tailored assistance for their spending, saving, borrowing, and investment needs. You will work to understand customers' personal financial goals and recommend customized solutions to help them achieve milestones such as buying a home or obtaining a credit card. You’ll also educate customers on our digital and mobile banking options, including our app and ATMs. Collaborating with experts in Wealth Management, Mortgage, and Business Banking, you’ll assist clients with their more complex financial requirements. Additionally, expect to proactively reach out to potential customers and set up financial wellness check-ins, as customer goals can evolve. Compliance with all financial policies and procedures, cash handling practices, and local regulations will be essential in this role. What you'll get Meaningful work and relationships where your guidance helps customers make significant financial decisions impacting their lives. Community commitment through 4 hours of paid volunteer time annually and matching donations to eligible organizations, up to $1,000 a year. Career advancement opportunities with a focus on promotion and professional growth through training, coaching, and development resources. Comprehensive benefits package including healthcare coverage, a 401K with corporate matching, tuition assistance, and mental health support. Required Qualifications High School diploma or GED. 2 years of experience in sales and customer service, proving ability to meet or exceed performance goals. Strong questioning skills to identify client needs and enhance relationships. Proven history of building relationships and successfully recommending products through face-to-face and phone interactions. Skilled in utilizing digital technology to achieve business objectives. Effective problem-solving abilities to address customer inquiries. Collaborative approach to strengthening relationships with teammates and specialists. Self-motivated, confident, and adept at multitasking. Willingness to work branch hours, including weekends and evenings. Compliance with SAFE Act requirements, including pre-employment screening and obtaining a unique identifier from NMLS. Completion of a video interview assessment within 7 days of application submission. Preferred Skills/Experience 1 year of cash handling experience. Hours and Work Schedule 40 hours per week. Work Schedule varies according to branch needs, may include weekends and evenings. A recruiter will discuss accurate salary details upon qualification for this role. Equal Employment Opportunity Citizens is committed to equal employment opportunities, ensuring that all colleagues and applicants are treated with respect and professionalism regardless of various protected categories. Why Work for Us Join our team for a customer-focused culture dedicated to helping individuals and communities thrive. You’ll be part of a collaborative workforce with access to extensive training and resources for career growth. Background Check Employment offers are contingent upon successful completion of a background check, inclusive of various checks such as credit, public records, and criminal history. Each case is evaluated based on applicable regulations and the nature of the position.