Overview Join to apply for the Retail Banking Specialist role at Beal Bank USA. This position is based at the Beal Bank Las Vegas location with working hours from 8am to 5pm, Monday through Friday. Beal Banks Retail Banking Specialists are part of a small, vital, hands-on team who provide frontline service and support to Beal Banks current and prospective customers. The role emphasizes adhering to bank policies, procedures and regulatory compliance through effective communication, strong product knowledge and a friendly, responsive approach. Our focus is on great service, not sales goals. Essential Job Duties & Responsibilities Process a variety of customer transactions accurately and efficiently in accordance with bank policies, procedures and regulations, including opening, servicing and closing of account products (CDs, Money Market, Statement Savings and Retirement Accounts). Participate in Community Reinvestment Act (CRA) activities by volunteering during business hours with qualifying organizations, ensuring all mandatory monthly metrics for the branch are met. Conduct teller transactions such as cashing checks, processing deposits and withdrawals, issuing Monetary Instruments, placing stop payments, and related tasks. Enhance customer satisfaction and the banks professional reputation by warmly greeting, engaging and developing professional relationships with customers. Perform opening, closing and other branch duties; balance cash drawer and assist with cash vault balancing. Open and process incoming mail; complete logs, reports and control checks while maintaining a neat and organized work area. Answer incoming phone calls, address customer questions and concerns and escalate issues to appropriate internal resources for resolution. Image documents and perform quality control checks; practice branch security procedures and protect customer confidentiality and privacy. Qualifications Prior experience as a teller or new account representative preferred; minimum 2-4 years of customer service experience. High School diploma or equivalent required; professional appearance and demeanor. Proficiency with 10-key, Microsoft Office and knowledge of or ability to quickly learn banking software applications. Demonstrated good attendance and punctuality; strong attention to detail with high data accuracy. Customer service orientation with effective problem-solving and ability to maintain composure and a positive attitude when interacting with customers and team members. Excellent listening and interpersonal communication skills, both written and verbal; knowledge of or ability to quickly learn banking products, services, policies, procedures and regulatory guidelines. Critical thinking and decision-making skills; strong organizational skills with ability to prioritize and manage multiple projects in a fast-paced environment; self-motivated. Overnight and out of town travel is possible on occasion. Benefits Medical, dental and vision coverage 401K with company match 10 paid holidays Accrue up to 17 vacation/sick days per year in your first year on a prorated basis Annual discretionary bonus eligibility No relocation assistance provided. Beal is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran or disability status and will not be discriminated against. Additional information Seniority level: Entry level Employment type: Full-time Job function: Finance and Sales Industries: Banking Location: Las Vegas, NV #J-18808-Ljbffr