Overview Be among the first 25 applicants. This job posting is provided for informational purposes and outlines the responsibilities and requirements for the Retail Banker role. Responsibilities Maintain strict privacy regarding customer account information and protect bank operations by keeping information confidential. Provide customers with exceptional service and strive for operational excellence. Greet customers in person, make eye contact, address by name, and convey appreciation. On the telephone, speak with a smile, address by name, stay connected in the conversation, and convey appreciation. Process deposits, withdrawals, cash advances, issue Cashier's Checks, and cash checks, while securing proper identification and following teller policies. Determine funds availability based on regulations and complete hold notices. Identify counterfeit currency. Use basic money math skills as required. Visually review customer transactions and verify necessary information. Count and balance cash using the Retail Banker platform. Manage currency from the vault as needed and ensure cash drawer limits are not exceeded. Scan all proof work through the branch capture machine. Receive mortgage, consumer, and other loan payments. Articulate information to customers in person or by phone and refer customers to other bank services as needed. Communicate and exchange information with internal and external customers and carry out detailed written or oral instructions. Promote bank services and products following cross-selling procedures or direct clients to appropriate bank personnel. Refer customers to the proper department for issues that cannot be resolved at the transactional desk. Read and interpret documents and write routine correspondence via MS Outlook. Adhere to daily opening and closing procedures and follow security and safety measures. Secure coin and currency at closing, ensuring cash drawers and safes are locked in the vault. Maintain currency and coin supply as prescribed by bank policy. Manually count, verify and strap currency. Process coin by selling to the vault in accordance with cash limit and coin policy. Lift up to 50 pounds as needed. Assist with night deposits, mail deposits, and ATM deposits as needed. Maintain customer confidence and protect bank operations by keeping information confidential. Complete Currency Transaction Reports (CTR) and Suspicious Activity Reports (SAR) as needed. Detect and inform the Bank Secrecy Act Officer of activities that appear suspicious or involve fraud, insider abuse, or other activities where a SAR should be considered. Inform Banking Center Manager and/or Retail Operation Manager of department activities and any problems, concerns or outages exceeding $50.00. Assist internal customers and executive management as requested. Admit customers to their safe-deposit boxes. Identify fraudulent transactions, review current concerns with management, and stay informed on new suspicious activities. Provide quality service by answering questions, handling telephone inquiries, and providing information on bank services. Assist other Retail Bankers with unusual transactions and difficult customer inquiries. Assist with resolving Retail Banker outages and research discrepancies. Obtain training and become proficient in executing Wire Transfers. Operate computer, keyboard, telephone, scanner and copier. Proficiency with MS Office Outlook, typing, 10-key, and internet. Use money counter and drive-thru tube; internal bank software proficiency required. Arrive on time, work on site, and cooperate with coworkers. Complete online compliance Teal Training courses timely. By end of Teal Training period, complete the eight Teller Expectations Module through Teal Academy. Attend FSB Retail Banker Training School (Preferred). Details Seniority level : Internship Employment type : Full-time Job function : Finance and Sales Industries : Banking Referrals increase your chances of interviewing. Get notified about new Retail Banker jobs in Springdale, AR . #J-18808-Ljbffr