Position Reports to: Retail Assistant Store Manager

Position Description:

The Retail Associate will drive profitability through customer engagement and retail sales excellence.

Capability Requirements: The individual must

1. Love our Lord and commit to our mission

We establish sustainable centers for alleviating poverty and multiplying disciples in third-world environments.

2. Embody and embrace our values

• Urgent Pursuit
• Sacrificial Service
• Intentional Development
• Clear Communication
• Complete Alignment
• Excellent Execution

3. Be organized and have good attention to detail

4. Have a positive, upbeat, and engaging demeanor, prioritizing the needs and experience of the customer at all times

5. Have sufficient technical skills to learn point-of-sale systems and to count money efficiently and accurately

Time Requirements:

This position will require between 8-40 hours per week depending on need and availability.

Travel Requirements:

Zero to minimal local travel is required except for once monthly staff meetings (within 20 mins of the store)

Position Duties:

The Retail Associate will drive profitability through customer engagement and retail sales excellence.

1. Excellent Customer Service

• Greet every customer and treat them with respect, optimism and joy at all times
• Answer any and all questions for customers
• Assist with any customer needs
• Escalate any customer service needs to Assistant Store Managers or Store Manager as needed
• Share the vision and mission of Vapor Ministries with customers

1. Cashier Duties

• Efficiently assist customers with checkout processes
• Operate the VTS point-of-sale system for checkout
• Efficiently and securely handle cash and credit transactions

1. Opening/Closing

• If scheduled to open or close, perform and complete the opening/closing checklist procedures

1. Housekeeping

• Ensure a properly organized and clean workspace and retail floor
• Perform any cleaning needed at opening or closing and during work hours to ensure an exceptional customer experience

1. Merchandising & Stocking

• Stock shelves and racks as needed when not assisting customers
• Merchandise (organize and make visually appealing) products for sale to create a visually appealing space for customers

Disclaimer: Other duties may be assigned as necessary on a temporary and infrequent basis.