Retail Manager at Sports Warehouse, Inc. - Mountain View, CA Purpose of Position: Build a foundation for lasting relationships with new customers and foster ongoing relationships with existing customers in the retail store and at associated events. Maintain store inventory and presentation via stocking, merchandising, and cleaning. Duties and Responsibilities: Retail Customer Service: Welcome customers as they enter the store and offer assistance with finding products. Provide thorough assistance to all customers in a friendly, professional, helpful and knowledgeable manner. Display a comprehensive and current understanding of company policies, procedures, product s and services. Process customer purchases accurately, using the register or PO system. Maintain store inventory and appearance, engaging in replenishing merchandise, tidying up and cleaning, either proactively or by assignment. Be flexible during busy times by helping fellow team members and multitasking. Maintain a safe and clean work area. Continuously learn and develop skills, procedures and information relevant to the position. Understand resources available to locate answers to product questions. Address customer complaints or concerns, resolving issues in a professional and timely manner. Communicate with other departments when necessary, regarding any customer matters. Escalate complex issues to higher management when necessary. Additional responsibilities may include participating in training clinics, events and providing product feedback for use on the website. Racquet Service: Carefully and efficiently install strings according to racquet specifications. Identify possible damage or defects to racquets and/or strings and assess the necessary corrective actions. Repair and/or replace accessories as needed. Requirements: Ability to understand and calmly address customers. Ability to learn and use new technology quickly. In-depth understanding of the products or services the company offers to effectively assist customers. Ability to learn about new products, services, or updates as needed. Proficient in Microsoft Office Suite. Demonstrate ability to learn new software applications. Communicate clearly and professionally during conversations. Demonstrate active listening skills. Approach problem-solving with creativity and initiative. Exhibit a professional demeanor in all interactions. Interpret and execute written and verbal instructions accurately. Follow directions well and gain clarification as needed. Adapt to new circumstances and execute multiple tasks. Excellent organizational skills and attention to detail. Work independently and remain motivated. Recognize when to seek assistance and collaborate effectively. Maintain a positive attitude and strong work ethic, contributing positively within a team. Maintain a standard of conduct that will maintain an orderly and productive work environment. Uphold standards of safety and cleanliness in the work environment. Adhere to Sports Warehouse policies and procedures. Seniority level: Entry level Employment type: Part-time Job function: Sales and Business Development Industries Online and Mail Order Retail Note: Referrals increase your chances of interviewing at Sports Warehouse, Inc. by 2x. Get notified about new Retail Associate jobs in Mountain View, CA. #J-18808-Ljbffr