Join the always-growing family at Ellsworth Creamery as we work with our cooperative of local farmers to create award-winning cheese!

Committed to our Team, Craft & Community, Since 1910

RETAIL ASSISTANT MANAGER

Status: Non-Exempt – Hourly, Full Time

General Description: Ellsworth Creamery has a unique opportunity for an individual with a passion for retail sales, is creative/innovation and is team oriented. Our Retail Management position will provide the right person with an amazing opportunity to grow with the company. We are a fun, fast and down to earth team that is here to support and invest in the right candidate.

Duties and Responsibilities include the following.

Retail Leadership

• Collaborate with existing store management to provide leadership and direction to the Ellsworth Cooperative Creamery retail store in Ellsworth, WI.
• Work with management to modify in-store merchandising and display to ensure maximum visual impact and revenue generation.
• Work with management and vendors to suggest and implement new product lines and direct related vendor sourcing.
• Assist in the development and implementation of customer and employee promotions and special events to grow sales.
• Quickly respond to any negative customer experience by de-escalating the situation and ensuring your team understands and feels supported to make things right for the customer and follow up with appropriate documentation.
• Provide leadership at special events to help drive retail sales.

Team Leadership

• Coaching and delivering on-the-spot feedback, documentation, and leading by example
• Contribute to a customer centric culture that prioritizes the customer experience and delivers on store sales goals.
• Assist with scheduling and staffing related planning tasks
• Demonstrate a culture of ethical conduct, safety, and compliance. Lead team to work in the same way and hold others accountable to this commitment.
• Train new staff to operational protocols, making suggestions for modifications as needed

Operational Leadership

• Lead and coordinate all kitchen operations, including food prep, service, and sanitation.
• Order and receive product
• Perform inventory tasks as assigned
• Update product labels and keep product scale system up-to-date
• Make changes to point of sale system as assigned
• Back up staff by assisting at events, behind counter and in production areas as needed

Other Responsibilities

• Work a schedule that aligns to business needs; this includes early morning, evenings, and weekends.
• All other duties based on business needs.

Education/Experience/Skill Required:

• 4-year degree or equivalent experience.
• 1-2 years of management experience.
• Strong interpersonal and communication skills
• Strong business acumen. Knowledge of retail business fundamentals: sales trends, inventory management, customer shopping patterns, pricing and promotions strategies.
• Comfortable dealing with ambiguity.
• Previous experience in a deli, kitchen, or food service leadership role required.
• Knowledge of customer service fundamentals and experience building and managing a customer first culture.
• Experience setting and planning department(s) monthly/quarterly workload to support business priorities and managing a team to deliver on sales goals.
• English reading, writing and math skills required. Bi-lingual is appreciated.
• Working knowledge of Microsoft Office applications.
• Must be nice, passionate, enthusiastic and adaptable.
• May be required to perform diverse physical tasks. Possible hazards include, but are not limited to, slips, trips, falls, burns, cuts and strains.
• Must be flexible with schedule, able to work evenings, weekends and holidays.

Physical Demands:

• Ability to lift 50+ lbs. repetitively.
• Stand for up to at least 8 hours per shift.
• Pass a drug & alcohol screen as well as a general background check.

Work Environment / Environment Condition:

• Food plant environment. Must adhere to all food, plant and retail safety policies and regulations.

ABOUT ELLSWORTH COOPERATIVE CREAMERY: At Ellsworth Cooperative Creamery, our team members are more than employees; you are like family and we want you to succeed. This culture has contributed to the longevity of our staff, whose careers at Ellsworth Cooperative Creamery span 10, 20 and even 50 years! Our Ellsworth, Wisconsin facility specializes solely in the production of our world-famous All Natural White Cheddar Cheese Curds, both natural and flavored, our All Natural Cheddar Cheese Curd Crumbles and sweet whey powder.