Description

FarmaKeio Albuquerque is seeking a friendly and experienced Retail and Customer Service Specialist to be the welcoming face of our advanced 503A compounding pharmacy!

This is a full-time position with a Monday-Friday schedule from 9 am to 5 pm.

What You'll Do

In this role, you will be a key part of our daily operations, providing exceptional service to our diverse customer base. You will assist patients with custom compounds and guide them through our selection of innovative over-the-counter wellness solutions. Our pharmacy specializes in fast, temperature-sensitive deliveries, often arriving within 24 hours. Your ability to help customers with their needs will be essential to our success.

What We're Looking For

We are looking for someone who is passionate about customer service and has a proven track record in a retail environment, such as a pharmacy, drug store, or fast-paced gas station.

Strong customer focus and a dedication to excellence. Comfortable working in a retail pharmacy setting with frequent standing, walking, and interaction with customers. Fluency in Spanish is a huge plus as you'll be helping us connect with an even wider range of patients, both locally and across 48 states. What We Offer

You'll join a team of experienced pharmacists and technicians in an environment that values continuous learning and innovation. We are committed to high quality and compliance, meeting strict USP 800 standards. Your contributions will be essential in shaping the future of pharmacy.

Working Conditions This is a full-time position with a standard Monday-Friday schedule, 9 am-5 pm ( NO weekends! ). You will work in a retail pharmacy setting and must adhere to all safety protocols and USP guidelines when applicable.

By consistently upholding FarmaKeio's Core Values and Operational Guidelines, you'll directly contribute to our mission of delivering high-quality, personalized pharmaceutical solutions to practitioners and their patients. If you're ready to contribute your expertise to a company committed to excellence, we encourage you to apply!

Responsibilities

• Provide exceptional customer service , greeting and assisting patients with their needs in a friendly and efficient manner. • Operate point-of-sale (POS) systems for sales transactions, handling cash, credit, and insurance payments accurately. • Maintain a clean, organized, and inviting retail environment , ensuring product displays are attractive, well-stocked, and aligned with brand guidelines. • Collaborate with pharmacy leadership to implement seasonal promotions, product launches, and sales campaigns, ensuring all product displays are compliant with regulatory standards. • Assist with inventory management of retail products, including receiving, stocking, and organizing merchandise. • Answer phone calls, direct inquiries, and assist with general administrative tasks to support pharmacy operations. • Educate customers on over-the-counter products and services, demonstrating strong product knowledge.

Qualifications

• High School Diploma or equivalent (required) . • 2+ years of experience in a customer-facing retail role, such as a cashier, sales associate, or customer service representative, preferably in drug stores, pharmacies, or gas stations. • Proven strong customer service skills with a track record of positive customer interactions. • Excellent communication, interpersonal, and organizational skills. • Ability to work independently and as part of a team in a fast-paced environment. • Proficiency in operating point-of-sale (POS) systems and handling cash transactions. • Basic computer skills; experience with retail software systems is a plus.