Restaurant Server

Reporting to: F&B Managers and F&B Director

Summary of Position: Responsible for maintaining a comfortable atmosphere and high level of service to all guests. To assist with all aspects of service during the shift and in preparation of it, to ensure the highest standards of quality in food and drink are served. Supporting the management team as needed.

Summary of Essential Functions: Uphold Coyle, Forbes and all Service Standards. Informs and gets verbal consent of Manager for all breaks – meal break, 10 minute break, bathroom break. Greets all guests with a smile, eye-contact, enthusiasm and friendliness. Maintains a professional relationship with coworkers and guests. Maintain a positive attitude to guest requirements – Attentiveness to service, responding positively to guest’s needs, never making the guest do work. Always uses tray for drink service and clearing of glasses. Serves alcoholic beverages in an appropriate manner consistent with company standards and state and federal regulations. Answers guest questions about food, beverages, and our facilities accurately and in a friendly manner. Does side work during non-busy hours. Remains present in the center of section, scanning tables, making eye-contact with guests when not doing, side work, taking orders, running drinks, communicating with kitchens Speaks to guests with enthusiasm at all times. Attend to guests during their entire dining/drinking experience. Introduces breaker waiter to every table in section when going on state mandates 30 minute break. Folds or replaces napkin when guest is away from table. Provides the highest level of service in accordance with our standards. Identifies food orders when ready and delivers items to tables in a timely manner. Maintains a professional appearance at all times. Communicates with food and beverage staff to ensure guest satisfaction. Reports to work as scheduled, in uniform, well groomed, and ready to be in position. Maintains professional relationships with all coworkers and guests. Follows checklists and standard operating procedures. Maintains a safe, clean, organized, and stocked work area. Constantly monitors table maintenance of all tables in section – re-filling water, wine, pro-actively offering drinks when glasses are less than half full, clearing glasses, silverware, when necessary, folding napkins when guest is away from the table. Maintains full knowledge of menus, drinks, recipes, and other pertinent information. Constantly increasing knowledge of food, beverages, and other products and services. Responsible for constant sanitation, organization, and proper food handling. Prepares work area for opening, mid-shift, or closing in accordance with company standards. Responsible for keeping track of money from checks and proper cash handling. Complete all check out reports at the end of each shift and have it double checked and signed by management. Reset tables according to specifications of restaurant, drawing room, bar or roof. Set up and break down garden patio, lobby and hotel bar tables. Bus tables after service as needed. Restock and polish silverware, plates and/or glassware as needed. Run food as needed. Other tasks as assigned.

Summary of Job Requirements: 2+ years similar work experience. 18+ years of age. Strong communication and people skills. Flexible schedule. Ability to multitask and work in a fast-paced environment. Tips certified. Micros a plus.

Summary of Physical Requirements: Must be able to seize, grasp, turn and hold objects with hands. Must be able to work on your feet for at least 8 hours. Fast paced movements are required to go from one part of the facility to others. Must be able to move, pull, carry or lift at least 30 pounds. Kneel, bend, crouch and climb as required.

Note: This job description is not intended to be a contract for employment, and the employer reserves the right to make any necessary revisions to the job description at any time.