Pyramid Global Hospitality At The Casso Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a people first culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. At The Casso we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels representing all major brands. We are an Employer of Choicewe understand that the care of our team members is as important as the service we provide to our guests and the communities around us. The Casso boasts 126 guest rooms, an on-site F&B outlet and a bar! If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the Casso with Pyramid Global Hospitality can mean for you! Overview What you will be doing: Greet and seat guests in a friendly and efficient manner Take food and drink orders accurately and promptly Upsell menu items and make recommendations to enhance the dining experience Deliver food and beverages to tables in a timely manner Ensure guest satisfaction by providing exceptional service and addressing any concerns or special requests Clear tables and reset them for the next guests and maintaining cleanliness in the dining area Collaborate with kitchen staff to ensure accurate and timely order delivery Each associate is expected to carry out all reasonable requests by management, which the associate is capable of performing. Qualifications Prepare the restaurant for service by cleaning guest and service spaces and stocking essential supplies for ease of use. Learn details on each menu item to provide food and beverage recommendations to guests, highlighting unique restaurant offerings and specials. Accurately detail each order, ensuring accuracy and guest delight. Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction. Proactively communicate special needs or requests and take ownership to resolve guest challenges, working collaboratively with the restaurant team. Maintain cleanliness of restaurant spaces throughout and after shift, completing side work and stocking as needed or assigned. Always maintain professionalism consistent with restaurant and company expectations. Know and communicate restaurant emergency procedures; inform and assist guests in emergencies. Take on additional tasks as necessary or assigned by restaurant leadership.