Resident Services Coordinator

Summary Purpose for the Position:

Responsible for building trust and enhancing the communication among residents, responding to service needs, and developing the leadership capabilities of residents in targeted properties.

Requirements (Education, Experience, Certification, Knowledge, Skill):

Requires at least three to four years of education or training and/or experience in the fields of human services or a related field.

Knowledge of the human service community and resident service issues is also required.

Demonstrated ability to work independently, cooperatively and with people of diverse background.

Position Responsibilities:

Position is responsible for maintain resident records using PathStone’s IFDP system and completing activity reports.

Excellent communication, networking and community organizing skills.

Must acquire knowledge concerning ethnic composition and primary language of the residents in assigned properties. Spanish language may be required for some properties.

Flexibility and willingness to work flexible hours to meet the needs of residents

Evaluate service needs of residents in targeted sites.

Develop service system, act in case management capacity and monitor resident progress

Identify community and neighborhood resources to effectively refer resident to programs and services outside the PathStone service network

Established linkages and serves on coalition to coordinate with other relevant programs and agencies.

Attendance at agency staff meetings and other program and agency meetings.

Collaborates with staff and management6 team to accomplish program goals

Conducts individual interviews and resident meetings

Evaluates PathStone’s current method for communicating/interacting with residents and develops comprehensive strategy to enhance current methods

Develops strategies for enhancing trust and communication among residents

Develops strategies for enhancing residents links with general community

Evaluate current system for responding to resident inquires/complaints and make necessary improvements

Assist residents in defining personal goals and developing a plan of acting using PathStone IFDP model

Assist resident in defining individual/group goals as they relate to quality of life where they live

Encourage and support development of resident leadership structures.

Order supplies, monitor petty cash

Develop methods and procedures for responding to resident needs in meeting self-sufficiency goals, fulfilling quality of life goals with property where they reside and in developing resident leadership goals.

Establish regular schedule of resident recreation and resident education and development activities at assigned properties

Develop effective resident services plan in assigned properties.

Develop and maintain case management process

Enter all appropriate resident information gathered through use of IFDP in the MIS system

Provide effective outreach and information to residents on PathStone and community services

Develop and maintain strong community networks

Maintain accurate record-keeping system for individual and group resident activities

Traveling between assigned sites required

Will conduct resident outreach and interviews in office, community room and in homes

Evaluate trainings needs of residents

Coordinate or provide training based on resident needs

Be fully knowledgeable of PathStone services and programs

Be fully knowledgeable of community resources

Acts as an advocate and facilitator to assure resident access to public services and benefits for which they are eligible

Working Conditions/Environment:

Perform home visits which involve a high degree of exposure to injury, hazardous materials, and/ or infectious environments.

Traveling for meetings and training’s is required.

Transportation Requirement:

Position requires automobile, driver’s license and insurance.

Last Updated: 3/16/2017

Replaces: Converted to new job format

Approved: Juana Molina Llanos