Overview Remote Licensed Property & Casualty Insurance Agent Mass Markets Join to apply for the Remote Licensed Property & Casualty Insurance Agent role at Mass Markets. MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We provide industry-leading training and opportunities for advancement, including Supervisor, Trainer, Talent Acquisition, and Operations Management roles. In this role, you will provide full life-cycle customer service and sales to assist customers in understanding their coverages and selecting the right products, services, and solutions to meet their personal financial needs. This position offers a strong training program and opportunities for growth within the company. Responsibilities Interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. Handle inbound and outbound contacts in a courteous, timely, and professional manner. Utilize knowledge base and training to accurately answer questions and sell appropriate products and services. Listen to customers, understand their needs, and resolve issues. Research systems to find missing information; coordinate with other departments as needed. Complete account management tasks using appropriate systems; accurately document and process orders. Follow all required scripts, policies, and procedures; comply with confidentiality requirements. Escalate issues to the appropriate staff for resolution and attend training to stay updated on changes.

Qualifications Must : 18 years of age or older; high school diploma or equivalent. Excellent organizational, written, and oral communication skills. Ability to type swiftly and accurately (20+ words per minute). Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook). Basic understanding of Windows operating system. Highly reliable with regular attendance and punctuality. Ability to evaluate, troubleshoot, and follow up on customer issues; strong problem-solving and negotiation skills. Customer-service oriented (empathetic, responsive, patient, conscientious); ability to multi-task and self-manage. Strong team orientation and customer focus; ability to thrive in a fast-paced environment.

Preferred (Not Required) : One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment; state or federal work experience.

Compensation & Benefits Starting compensation is based on experience. We offer a variety of benefits and incentives, designed to be competitive and to grow with you over time. Paid Time Off and holidays Incentives and rewards with cash bonuses and prizes Health benefits (medical, dental, vision) after eligibility periods; MEC options available Retirement savings programs where available Disability and life insurance options Career growth and internal promotion opportunities Paid training and a collaborative, team-oriented environment Casual dress code

Conditions of Employment Must be authorized to work in the country where the job is based. Must be willing to submit to a Level II background and/or security investigation with fingerprint; offers contingent on results. Must be willing to submit to drug screening; offers contingent on results. Reasonable accommodations provided under ADA upon request.

EEO and Company Information Equal Opportunity Employer. All aspects of employment are based on merit and qualifications. MCI is committed to a diverse and inclusive workplace. We may consider qualified applicants with criminal histories in a manner consistent with local and federal requirements. This description is not an employment contract and may be revised at any time by the employer. #J-18808-Ljbffr