Overview Remote Licensed Property & Casualty Insurance Agent Join to apply for the Remote Licensed Property & Casualty Insurance Agent role at MCI. Job Type & Benefits JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus Benefits & Perks Work-From-Home, Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Flexible Schedules, Company Laptop, Daily Contests, Prizes, Casual Dress Code, Regular Raises Position Details Position Overview: MCI is a leading Business Process Outsourcing (BPO) company that delivers tailored solutions and focuses on training and advancement opportunities. We are hiring licensed insurance agents who are positive, persuasive, and driven to succeed. You will provide full life-cycle customer service and sales to assist customers in understanding their coverages and selecting the right products and solutions to meet personal financial needs. This role offers industry-leading training and advancement opportunities (e.g., Supervisor, Trainer, Talent Acquisition, Operations Management). To be considered, complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Handle inbound and outbound contacts in a courteous, timely, and professional manner Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services Listen to customers, understand their needs, and resolve customer issues Research systems to find missing information; coordinate with other departments to resolve issues as applicable Utilize systems and technology to complete account management tasks Accurately document and process customer orders in appropriate systems Follow all required scripts, policies, and procedures Comply with requirements surrounding confidential information and personal data Escalate customer issues to the appropriate staff and management for resolution as needed Attend meetings and training to stay up-to-date on program knowledge, systems, and processes Adhere to all attendance and work schedule requirements Qualifications Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills Ability to type swiftly and accurately (20+ wpm) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating system Highly reliable with regular attendance and punctuality Ability to evaluate, troubleshoot, and follow-up on customer issues Aptitude for conflict resolution, problem-solving, and negotiation Customer service oriented (empathetic, responsive, patient, conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus Thrives in a fast-paced environment with change and ambiguity Excellent interpersonal skills and ability to build relationships with team and customers Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center State or Federal work experience Conditions of Employment Must be authorized to work in the country where the job is based Willing to submit up to a LEVEL II background and/or security investigation with a fingerprint; offers contingent on results Willing to submit to drug screening; offers contingent on results Compensation & Benefits Starting compensation is based on experience. We offer competitive benefits and incentives to support and reward team members. See below for highlights. Paid Time Off and paid holidays Incentives & rewards: daily, weekly, monthly contests with cash bonuses and prizes Health benefits: medical, dental, and vision coverage after waiting periods; MEC plans available after 30 days Retirement savings programs Disability and life insurance options Supplemental insurance: accident and critical illness Career growth with internal promotion opportunities Paid training Casual dress code Work Environment & Diversity We are committed to diversity, equality, and a discrimination-free workplace. All employment decisions are based on merit and qualifications. Reasonable accommodations are available under ADA where required by law. About MCI MCI helps customers address CX and DX challenges with industry-leading solutions. It is the holding company for various services and brands, employing 10,000+ people with 150+ North American client partners. Disclaimer: The purpose of this job description is to provide a general overview. It is not an all-inclusive list of duties, responsibilities, or qualifications. The employer may revise this description at any time. Seniority level: Entry level Employment type: Full-time Job function: Sales and Business Development Industries: Outsourcing and Offshoring Consulting Referrals increase your chances of interviewing at MCI. Get notified about new Licensed Insurance Agent jobs in Montgomery, AL. Work-at-Home Inbound Insurance Agent (Paid Training & Licensing) Montgomery, AL Licensed Health Insurance Representative #J-18808-Ljbffr