Outbound/Inbound Customer Service Representative Insight Global is hiring for outbound/inbound customer service representatives to join one of our large healthcare call center teams. This will be calling Optum NY insurance plan members to assist and/or schedule the annual wellness visits, as well as any other gaps in their medical plans. This could include scheduling women's health appointments, mammograms, colonoscopies, A1C, etc. Agents need to be able to demonstrate excellent verbal communication and presentation skills with or without a script in a professional, personable, empathetic, and friendly way. They must have strong listening skills and have the ability to adapt and respond to any communication from members. This is a full-time, 40-hour/week opportunity and attendance/hours will be tracked based on actual calling time. The representative will enter the answers into the automated system online. This information will be transferred automatically to the end client where the database is held. There will be a virtual, paid training session for every person before they begin on the phones. During the training, they will be provided with a script to learn and practice with their instructor. They will also be walked through how to navigate the online portal in the training. Once the resources are approved to begin on their own, their calls will be tracked for length and volume every day. The lowest expectation would be around 70-90 calls per day. The managers are looking for people with a strong, pleasant, and happy phone presence. Individuals need to have their own computer or laptop with a Windows 10 or 11 based system -- NO MacBook or Chromebook. This project ends on December 12th. Skills and requirements: 5+ years of customer service experience, both inbound & outbound Good communication and professionalism Ability to work 40 hours weekly Windows 10 or 11 based system -- NO MacBook or Chromebook Must have a wired internet connection that belong to them/their household. Cannot be public access Must have USB headset - Logitech, Jabra Internet Speed Test; Download Speed 50Mbps & Upload Speed 20Mbps 8GB RAM or higher Preferred to have 2 screens We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.