Must Reside in: Ohio, West Virginia

Position: Remote Customer Service Representative

Start Date: Monday September 29, 2025

Duration: Long term but can be extended or shortened based on business needs and performance .

Location: Remote work from home

Hours :

Monday -Friday, shifts between 8:00 am to 6:30 pm EST

Shift schedule: Daily hours and shifts may vary, with a rotational requirement for after-hours coverage and opportunities We are unable to accommodate schedule change requests. Shifts are assigned based on client needs.

Overview Project Momentum:

The Customer Services Representative will leverage call center experience serving as Tier1 Agent to deliver excellent customer service thru incoming and outgoing phone, email and chat inquiries from customers, process applications and resolve customer disputes with a positive outcome. The right candidate will enjoy assisting customers with first call resolution, de-escalate caller situations, adapt quickly to change, and working in a team environment.

Key Responsibilities :

Answer incoming phone calls, chats, and or emails

Conduct outreach phone calls and or emails

Provide outstanding customer service

Recognize and follow call flows with scripts

Research and review customer inquiries

Research information using multiple systems

Relay research findings and outcomes to customers

Manage customer contact while balancing the entry and review of all customer documentation

Successfully achieve individual production metrics and contribute to the success of the broader teams goals

Maintain compliance and adhere to quality standards aligned to reduce operational risk

Protect the privacy of clients while using multiple data sources and systems

Identify and escalate appropriate issues

Clearly document call information and encounters in call logs

Recognize and alert management of risk and trends

Quickly transition from one task to another

Maintain a professional demeanor

Other duties as assigned

Qualifications and Requirements Basic Qualifications :

2 years of Customer Service experience

1 year of Call Center Agent experience

Preferred Qualifications

6 months of Accenture Health & Public Services experience (Conversion).

Example would be State Medical Assistance, TANIF, SNAP, LiHeap, Child Support Enforcement, or Early Childhood Education and Care Services

Former Transaction Processing Experience

Work From Home Requirements:

Must connect to modem/router with provided Ethernet cord.

Internet access sufficient to handle calls received via the internet.

Quiet and private remote work location.

Must reside and work at the address provided (no coffee shops, friend's houses, etc.)

Requirements of the Role:

Must pass a background check

Education High School Diploma/GED

Internet access sufficient to handle calls received via the Internet

Quiet and private remote work location

Proficiency with computers: Experience using the internet, email via Outlook, etc.

Data entry experience

Listening, verbal, and written communication experience

Microsoft Office (Excel, Word, Outlook, and Teams) experience

Pay Details: $18.00 to $20.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.