Job Details

Description

Position Summary : The Resident Support Specialist is primarily responsible for the building’s desk station, including oversight of the security personnel assigned under a contractual relationship for a permanent supportive housing facility. This includes working with the Property Manager in the training of security/desk personnel of all property emergency and non-emergency procedures, desk procedures, and ensuring compliance with all organizational and department policies.

Primary Duties: Monitor, record, follow-up and provide oversight of daily common area activities to maintain property security, including surveillance monitoring and regular property patrols. Maintain communication with security contract representatives as it pertains to changes, updates or needs related to contracted security personnel. Screen, document and record all visitors to confirm authorization on the property. Maintain and ensure the accuracy and confidentiality of property logs and journals and ensure other security personnel are trained and accurate according to the property’s desk procedures. Coordinates closely with Property Management and Support Services Teams to ensure high level of support to each resident. Aligns front desk services with treatment goals of individual residents. Assist residents in obtaining social and other services, primarily through support scheduling transportation and periodically scheduling appointments. Respond to property emergencies and incidents and escalate to the appropriate chain of command. Accurately and timely complete critical incident reports for incidents at the property during your shift and escalate to the appropriate chain of command. This may include following-up to ensure timely submission of security personnel submission of incident reports. Report violations of the House/Community Rules and rules of conduct outlined in the lease agreement to upper management. Assist tenants in completing work orders, incident reports and filing complaints/grievances. Attend online and in-person training that are required for the position; this includes job-specific training and agency-wide training. Maintain a safe, clean, and presentable front desk area, including the building entry and lobby area. May have to perform light janitorial duties after-hours for spills and emergency clean-ups to maintain building safety. Provide information and or other communication to tenants, visitors, and applicants concerning housing or property-related functions. Answer phones and operate the front desk phone system. As needed, provide administrative support to Property Manager and Leasing Specialist when applicants report to the site after-hours or other administrative support requests. Treat staff/vendors/visitors to the complex with respect and courtesy. Treat tenants in a respectful, dignified, and non-discriminatory manner. Maintain good communication with resident service providers and/or case managers to support tenants with housing issues and needs. Work as a team member with external stakeholders so that all function as a team and are cooperative with each other. Attend staff meetings and other property related meetings as required. Other duties as assigned.

Qualifications

Qualifications : High school diploma or equivalent (GED) required. Experience in hospitality/customer-service preferred. Use of personal vehicle and proof of valid California Driver's License and current auto insurance, along with a clean DMV record, is required. ECS will consider for employment qualified applicants with arrest and conviction records as consistent with San Francisco's Fair Chance Ordinance. ECS values a workplace where every individual is respected, supported, and given equal opportunity to thrive. We are an equal opportunity employer dedicated to creating a welcoming and inclusive environment for all.