PRN Patient Services Rep

13 Days Old

Description
Tanner Clinic has an immediate opening for a PRN Patient Services Rep.
This position will be responsible for covering shifts at all Tanner Clinic Locations.
Essential Job Responsibilities:
* Greet patients in a warm, friendly, and prompt manner * Gather patient and insurance information efficiently and accurately * Collect and process co-pays from the patient at the time of service * Generate fee slips with accurate physician information and obtain signatures on all legal documents when necessary * Answer telephones, screen calls, take messages, and provide information to the appropriate source * Enter patient data into the EHR system * Direct and escort patients to physician offices * Provide information to patients about how to make an appointment * Assist patients with the use of wheelchairs and wheel them to the appropriate doctor's office if needed * Monitor the work area to ensure that it remains safe, secure, and well-maintained * Work urgent care hours if required * Other duties as assigned
Requirements
Education: High school diploma or equivalent preferred
Experience:
* Exceptional interpersonal skills with the ability to establish immediate rapport with patients * One year of experience in customer service or reception in a health care environment preferred * Previous healthcare experience and/or familiarity with medical terminology helpful * Experience with business office equipment (credit card machines, fax machines, printers, etc.) preferred
Performance Requirements:
Knowledge:
* Knowledge of basic computer skills * Knowledge of basic mathematics skills * Knowledge of individual responsibilities to accurately direct callers * Knowledge of medical terminology and organization services
Skills:
* Skill in using multi-line phone system, including transferring calls * Skill is providing excellent customer service
Abilities:
* Ability to get appropriate information to route calls to the appropriate person * Ability to calms, or defuses irate callers and patients by working with them to identify concerns and properly directs calls * Adequate hearing to answer phone and speak with patients * Ability to speak clearly and loudly enough to be heard by callers and patients
Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.
Work Environment: Position is in well-lighted office environment.
Mental/Physical Requirements: Involves sitting approximately 90 percent of the day, walking or standing the remainder.
Apply
Location:
Layton, UT, United States
Category:
Specialized Nurses

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