The Principal Portfolio Program Manager  in this contract role is focused on leading large multi-year strategic programs focused on evolving and scaling customer experience. The role will oversee all aspects of program management including strategy formation, process definition, organization design, and technology delivery. Responsibilities include oversight and guidance of a team of business, technology and 3rd party vendor stakeholders. The Principal PPM is responsible for the overall effectiveness of the team, ensuring the right talent is applied in the right way. The Principal PPM drives integration across teams and initiatives and manages a comprehensive network of strategic alliances to ensure stakeholder needs are met. The Principal PPM drives process adherence to facilitate efficient outcomes, ensuring that teams are performing to their potential. In this role, you will support the Omnichannel portfolio. Responsibilities: Leverages functional expertise to lead the Personalization Squad through breakdown of business strategy to define program vision and outcomes.

Communicates the actions needed to implement the strategy and business plan both within the team and to a diverse group of internal and external stakeholders

Leads the production and approval of program plans, ensuring that all activities are identified, are appropriately organized to deliver program objectives, comply with the organization’s ways of working, program management framework, and organization’s wider governance structure and processes

Facilitates the flow of additional team members on and off the squad as needed and builds the capability of the team through training, coaching and mentoring.

Explains how the program contributes to the broader organization’s mission, vision and values; motivates people to commit to these and to doing extraordinary things to attain defined goals

Defines stakeholder and engagement plans for program to ensure that each stakeholder has an appropriate share of voice

Manages the program review process to provide stakeholders with accurate and relevant information and key recommendations at agreed review points that enables them to evaluate progress and agree on change

Clarify roles and responsibilities within the program team to enable rapid decision-making and delivery. Qualifications Master’s Degree

MBA, Computer Science, MIS, Engineering, or other related degree

15+ years of relevant work experience, with 7-10 years’ experience in retail program management

7-10 years of experience with agile development and deployment practices, agile-based tools and practices

5-7 years of experience in or engaged with MarTech

Agile / Scrum certification

OCM or CCMP Certification or knowledge (preferred, not required)

PMP certification or knowledge (preferred, not required) Skills: Deep experience and strategic thought leader in both Portfolio and Program Management

Strong collaborator with cross-functional teams of technology, design and business

Understanding and knowledge of various roles of the organization and how they interact with the product offering

Understanding of digital products, product development, and the different roles/technologies required in product development

Proven knowledge and understanding of industry standard precision practices, technology and supporting principles Agile/Digital expertise: Expert in SDLC, leading teams in a variety of delivery constructs with deep understanding of agile frameworks

Experience in understanding/outlining inter-dependencies between Digital and other teams, and removing blockers to drive efficiency Individual skills: Strong collaborator, leader, and team manager

Strong communication skills with comfort to talk to business stakeholders

Problem solving capability with ability to manage through ambiguity, leading the team to drive solution and progress Mindsets and behaviors: Believes in a non-hierarchical culture of collaboration, transparency, security and trust

Ability to consider both short-term needs, as well as long-term strategic needs of the business

Assertiveness, with the confidence to be voice of authority

Ability to build a sense of trust and rapport that creates an effective workplace

Passion for challenging the status quo, finding new solutions and being a change agent of continuous improvement Job ID:

1035613