About the Role: The Powersports Service Writer at Houston Motorsports Angleton, TX, serves as the vital link between customers and the service department, ensuring a seamless and positive service experience. This role involves accurately assessing customer needs, documenting service requests, and coordinating with technicians to deliver timely and high-quality repairs and maintenance. The Service Writer is responsible for managing service orders, providing clear communication regarding service status, and offering expert advice on maintenance and repair options. Success in this position results in enhanced customer satisfaction, increased service department efficiency, and the promotion of repeat business. Ultimately, the role contributes significantly to the dealership’s reputation for excellent customer service and technical expertise in the powersports industry. Minimum Qualifications: High school diploma or equivalent. Previous experience in a customer service role, preferably within automotive or powersports service environments. Basic understanding of powersports vehicles, including motorcycles, ATVs, and personal watercraft. Strong communication and interpersonal skills to effectively interact with customers and team members. Proficiency with computer systems and service management software. Preferred Qualifications: Experience specifically as a service writer or service advisor in a powersports dealership. Knowledge of manufacturer warranty processes and service documentation requirements. Familiarity with parts inventory systems and ordering procedures. Technical training or certification related to powersports vehicles. Bilingual abilities to support a diverse customer base. Responsibilities: Greet customers promptly and professionally, listening carefully to their service needs and concerns. Create detailed service orders that accurately capture customer requests and vehicle information. Coordinate with service technicians to schedule and prioritize work, ensuring efficient workflow. Communicate clearly with customers regarding service progress, cost estimates, and completion timelines. Maintain accurate records of service transactions, parts used, and customer interactions. Provide recommendations for additional maintenance or repairs based on technician feedback and customer history. Handle customer inquiries and resolve any service-related issues to ensure satisfaction. Assist in managing warranty claims and service documentation in compliance with manufacturer standards. Skills: The Powersports Service Writer utilizes strong communication skills daily to clearly convey technical information and service options to customers, ensuring they understand the work being performed. Organizational skills are essential for managing multiple service orders, scheduling appointments, and maintaining accurate records, which helps streamline service department operations. Problem-solving abilities are frequently applied when addressing customer concerns or unexpected service issues, fostering trust and satisfaction. Technical knowledge of powersports vehicles enables the Service Writer to accurately interpret technician feedback and recommend appropriate services. Additionally, proficiency with service management software and digital tools supports efficient workflow and documentation, enhancing overall service delivery.