Pharmacy Technician - Home Delivery Call Center Essential Functions Assists with all phases of pharmacy services while under the supervision of a pharmacist as required by state of practice and job duties. Answers phones and provides excellent customer service as appropriate to practice site. Assists the pharmacist in collecting clinical and other patient information and maintaining appropriate records as required by regulation and policy. Utilizes pharmacy technology effectively to prepare medication orders for dispensing, performs calculations as necessary, and compounds medications for accurate compounding as appropriate to practice site, in accordance with state law, policies, procedures, and protocols. Attains appropriate supervision and accuracy checks by the pharmacist(s) and clearly understands when a pharmacist must verify tasks and activities. Accurately fills and maintains medication supplies including verifying and monitoring controlled substance inventories to ensure security, accuracy, cost effectiveness, and 340B/Charging management as required to practice site. Packages and labels medications accurately and appropriately to minimize waste as appropriate to practice site and job duties. Ensures pharmacy cleanliness and orderliness as appropriate to practice site. Communicates with caregivers regarding responsibilities, identified concerns, and participates in quality and patient safety initiatives, identifying potential safety hazards that may create problems for patients and/or staff and takes appropriate actions to escalate items to the pharmacist for review as appropriate based on urgency, regulations, and scope. Participates in departmental meetings, contributing ideas or feedback and identifies potential areas for improvement including processes that could be streamlined or revised to improve patient satisfaction and seeks a team approach to developing and achieving best practices and processes. Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards. Delivers detail-oriented, consistent, flexible care and completes advanced tasks consistent with scope and performs other duties as assigned by management. Skills Is competent and effective in technical responsibilities assigned and seeks appropriate training and peer feedback on routine responsibilities. Understands and complies with state and federal laws, regulations, policies and procedures, and guidelines related to their specific area of practice. Participates in and supports financial responsibilities of the department, facility, and Intermountain Health. Provides delivery of medications, information, and service in a professional, timely manner and is actively engaged in department and team goals, activities, and projects. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements list must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regular attendance to perform work during regularly scheduled business hours or scheduled shifts is required. Work may be performed on site or remote as appropriate to practice site. Ability to communicate effectively and diplomatically within a multi-functional team. Strong organizational skills and attention to detail. Ability to successfully function in a fast paced, service-oriented environment. Competent in understanding and usage of computers and software programs, including Microsoft Office Suite and Google. Ability to learn new applications relevant to the position. Basic Life Support (BLS) Certification as appropriate to practice site. Qualifications High School or equivalent is required Current pharmacy technician certification and/or license applicable to state of practice. Current knowledge of state and federal regulations and statutes regarding the practice of pharmacy and the distribution of approved drugs, controlled substances, and investigational agents. Any lapse or failure to meet these requirements may result in disciplinary action, up to termination, at the hiring manager's discretion. Physical Requirements Carrying, hearing/listening, lifting, manual dexterity, pulling/pushing, seeing, climbing, crawling, speaking, squatting/kneeling, standing, walking as needed to perform job duties. Location: Supply Chain Center Work City: Midvale Work State: Utah Scheduled Weekly Hours: 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $20.22 - $30.81 Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.