Job Summary:The Pharmacy Technician II - Rx Solutions Center (RSC) is responsible for handling member, pharmacy, and provider calls related to pharmacy clinical campaigns. This role will require collaboration across different areas within CareSource to ensure best in class service is delivered to our members.Essential Functions:Performs technical and clerical duties that do not require the professional clinical judgement of a pharmacist (i.e., confirms member identity, updates demographic information, updates provider information, faxes providers, etc.) Receive and respond to incoming calls. Take appropriate action based off protocols & use critical thinking skills to escalate issues to appropriate parties, when neededEnsure each member has a positive experience by providing accurate information and a high level of customer serviceAccurately enter information into appropriate systems in a timely manner allowing for data collection to measure outcomesCollaborate with other departments in the provisions of member careMeets or exceeds productivity and performance expectationsEstablish & maintain professional working relationships with all stakeholdersPerform any other job duties as requestedEducation and Experience:High School Diploma or equivalent years relevant work experience is requiredThree (3) years retail pharmacy or hospital pharmacy experience is preferredMinimum of One (1) year clinical call center experience is requiredCompetencies, Knowledge, and Skills:Computer proficient with basic knowledge in Microsoft Office Suite to include Outlook, Word, Excel, and PowerPointHighly customer service orientedKnowledge of the healthcare field Understands the pharmacist's clinical role in the care of membersFamiliarity with medical terminology and medication namesOrganized and learns quicklyUses proper grammar in print and e-mail communicationsExcellent attendance and punctualityAbility to work independently and within a team environmentAttention to detailCritical listening and thinking skillsTime management skillsDecision making/problem solvingComfortable working in a fast-paced environmentLicensure and Certification:Ohio Technician Registration requiredPharmacy Technician Certification (CPhT) is preferredAbility to acquire state registration in multiple states, as requiredWorking Conditions:General office environment; may be required to sit or stand for extended periods of timePosition requires the ability to work 9 am to 5:30 pm and the flexibility to work weekends and overtime, as neededCompensation Range:$35,200.00 - $56,200.00CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package. Compensation Type (hourly/salary):HourlyOrganization Level Competencies Create an Inclusive EnvironmentCultivate PartnershipsDevelop Self and OthersDrive ExecutionInfluence OthersPursue Personal ExcellenceUnderstand the BusinessThis job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an inclusive environment that welcomes and supports individuals of all backgrounds.#LI-JM1