Responsibilities Provide real-time support to pharmacies with point-of-service inquiries Educate prescribers on formulary and prior authorization processes Enter customer data and other relevant information into our documentation tool Assist members with pharmacy benefit inquiries Adhere to standard operating procedures to ensure contact handling accuracy and operational effectiveness Effectively communicate issues and resolutions to customers and appropriate internal staff Education and Experience Bachelor's degree or equivalent experience required Minimum  three (3) years  of current/recent PBM and/or current/recent pharmacy experience required Licensure Active/current National Pharmacy Technician Certification (NHA or PTCB) or ability to obtain one within the first six (6) months of employment is required Your career starts now. We are looking for the next generation of healthcare leaders. At AmeriHealth Caritas, we are passionate about helping people get care, stay well, and build healthy communities. As one of the nation's leaders in healthcare solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services, and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together, we can build healthier communities. If you want to make a difference, we would like to connect with you. Headquartered in Newtown Square, AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services. Discover more about us at Our Comprehensive Benefits Package Flexible work solutions include remote options, competitive pay, Paid Time Off (PTO), including holidays and volunteer events, health insurance coverage for you and your dependents on Day 1, 401(k), tuition reimbursement, and more.