COMPANY At Catalyst Physician Group, primary care is redefined! As a physician-owned and physician-led organization, we are dedicated to transforming healthcare by putting patients at the center of everything we do. Our team of over 100 physicians and 500 employees operates across 21 locations in North Texas, providing personalized, accessible care that helps communities thrive. At Catalyst, we believe in the power of relationships. Our patient-centric approach ensures that every individual receives comprehensive, connected care at all stages of life. From on-site lab services and telehealth to pediatrics and weight loss programs, we offer a wide range of services to meet diverse healthcare needs. Join us in our mission to advance health through integrity, honesty, and exceptional patient care. Be a part of a dynamic team that is making a real difference in patient lives across all demographics and health spectrums. Together, we are Catalyst Physician Group - where your career can flourish as you help communities thrive. JOB SUMMARY The Front Office Representative at Village Pediatrics (now a part of Catalyst Physician Group) will ensure a positive and seamless patient experience from check in to check out. This position will handle front office operations and serve as a Float Medical Assistant to support back office operations as needed. We're a purpose-driven organization, passionate about making a positive impact on the lives of our patients and providers. Join us and be part of a rapidly growing team that's truly making a difference! ROLE AND RESPONSIBILITIES: Greet patients and visitors in a friendly and professional manner Check patients in for appointments, update patient demographics. and obtain insurance information Assist patients with completing necessary forms and accurately document patient information in EMR Collect copayments, deductibles, and outstanding balances upon check out Answer phone calls and respond to inquiries promptly and efficiently Schedule follow-up appointments Maintain cleanliness and organization of the reception and waiting areas Address patient concerns and complaints with empathy and professionalism Assist back office with patient rooming to efficiently meet daily appointment schedules as needed Obtain vital signs, prep and room patients as needed Work efficiently and effectively in a fast-paced environment Handle sensitive and confidential information with discretion and professionalism Perform other administrative tasks as assigned MINIMUM QUALIFICATIONS AND REQUIREMENTS: 1 year experience in a Pediatric office setting MA certification preferred but not required Experience with medical EMR systems Knowledge of and adherence to OSHA and HIPAA rules and regulations Strong interpersonal and communication skills to interact effectively with patients and team members PREFERRED EXPERIENCE: Active Medical Assistant certification (CMA, RMA, or equivalent) 2+ years of front office and back office experience in a Pediatric office setting Athena EMR experience Knowledge of Pediatric vaccines and dosages COMPETITIVE BENEFIT PACKAGE: Compensation commensurate with experience Medical, Dental, Vision Insurance Short/Long term disability Insurance 401K with employer match Health Savings Account options Paid Holidays and PTO Referral Programs