Patient Services Representative
New Yesterday
Join our team of Life Changers!
UPMC is hiring a Full-Time, Patient Service Representative to support the office in Lancaster/Lititz.
We are seeking to recruit an individual with exceptional customer service abilities and a dedication to patient care for our team.
Individuals with prior healthcare or office experience will be given priority.
Hours are Monday-Thursday 8am-4:30pm or 8:30am-5pm, Friday, 8:00am-4:00pm
No holidays or weekends!
Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!
Responsibilities:
Provide a warm greeting for all patients.
Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference.
Collect copayments and any other applicable patient payments at the point of service.
Confirm and/or update patient registration information at checkout and schedule follow-up appointments.
Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
Promote MyUPMC patient portal and assist patients in registration when applicable
Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
*Performs in accordance with system-wide competencies/behaviors.
*Performs other duties as assigned.
Completion of high school graduate or equivalent is required.
Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
Two years of experience in a medical / billing / fiscal or customer service function is preferred.
Knowledge of medical terminology is preferred.
Prior experience with Medipac, Epic, or other health records systems is preferred.
Licensure, Certifications, and Clearances:
Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran
- Location:
- Lancaster, PA, United States
- Job Type:
- FullTime
- Category:
- Office And Administrative Support Occupations