Patient Services Representative

Get ready to make a difference as a Patient Services Representative! You'll be the friendly face that welcomes patients with a smile, guiding them through their financial responsibilities and ensuring they understand their copayments. You'll also be the go-to person for updating patient demographics and insurance details, making sure everything runs smoothly. Join us and be a part of something truly impactful!

Responsibilities:

• Help patients navigate the healthcare system by providing clear and understandable instructions
• Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed
• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
• Collect copayments and any other applicable patient payments at the point of service

Schedule: Primarily 10 hour shifts, but can work 12 hour shifts as well. Rotating days, weekends, and holidays. The primary shifts are 6a-4p, 630a-430p, 7a-5p, 8a-6p, 11a-9p, 5p-3a, cannot exclude 7p to 7a if needed. This position will mostly work in the Emergency Department, Bed Control, Main Registration, and Bed Control at the Hospital.

Qualifications:

• Completion of high school graduate or equivalent is required.
• Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
• Two years of experience in a medical/billing/fiscal or customer service function is preferred.
• Knowledge of medical terminology is preferred.
• Prior experience with Medipac, Epic, or other health records systems is preferred.

Licensure, Certifications, and Clearances:

• Act 31 Child Abuse Reporting
• Act 33
• Act 34
• Act 73 FBI Clearance
• UPMC is an Equal Opportunity Employer/Disability/Veteran