JOB DESCRIPTION

Join our team at the Tuolumne Me-Wuk Indian Health Center, where we offer more than just a job -- we provide a community-focused environment with competitive salaries, exceptional benefits, and a true work-life balance.

Our comprehensive benefits package includes medical, dental, vision, and a 401(k) plan, ensuring you and your family are well cared for. Enjoy farm-to-table food through our food distribution program, giving you access to fresh, nutritious options. Plus, take advantage of Indian Health Service Loan Forgiveness opportunities to advance your career while reducing your student debt.

Located in the heart of California's Sierra Nevada foothills, our location offers not just a fulfilling career but the chance to explore a region full of stunning landscapes and outdoor recreation. Spend your days helping others grow professionally and your evenings and weekends hiking through serene mountain trails, kayaking on pristine lakes, or enjoying the charm of historic Downtown Sonora. With its vibrant culture, unique shops, and year-round festivals, you'll find endless ways to connect and thrive.

Whether you're seeking professional growth or outdoor excitement, Tuolumne County is the perfect place to build your future. Apply today and start your next adventure with us!

POSITION OVERVIEW:

Title: Patient Service Representative

Reports To: Lead PSR/ Manager

Schedule: M-F; 8am-5pm

Status: Non-Exempt

Summary: This position can be assigned to multiple departments including: Physical Therapy, Behavioral Health, Optometry, Health Clinics, Dental Clinic. In this role you will be a highly visible face of the organization as you greet and receive patients visiting our facilities. This individual must have an engaging personality consistently delivering exemplary customer service. This position can be stationed at the reception desk of the facility or also potentially man a phone bank dedicated to incoming customer service calls. Being able to multi-task is a critical component of being successful in a very busy environment.

PRIMARY RESPONSIBILITIES: (Will include but not limited to) • Greet, and service incoming patients as they enter the facility. • Adhering to a facility specific checklist for items needed for incoming patients, the incumbent will play a critical role in collecting a multitude of documentation including but not limited to (ID, Medi-Cal insurance information, co-payments, and other assorted forms). • As the patient leaves this role is also responsible for providing documentation, notices, and scheduling follow-up appointments as needed. • The PSR will often be the hub of communication ensuring a successful visit from the patient. • This entails advising Medi-Cal Assistants when a patient is waiting to be seen, referring patients to Purchased Referred Care (PRC) specialists as needed, coordinating collection of insurance information with Insurance Verification Specialists (IVS), and answering the phone to (make appointments, answer questions, take messages, and transfer as appropriate). • Utilizing Electronic Health Reporting (EHR) software this position will compile notes in patient charts along with assisting in back-office assigned tasks. • This is also one of the primary methods for sending messages to MA's, Providers, and others as needed in servicing the patient. • Cash handling procedures as needed for collecting co-payments from patients.

QUALIFICATIONS:

Minimum Qualifications:

Education and Experience:

High School diploma or GED with a minimum of 1-2 years direct experience either working in: (Healthcare, Dedicated Customer Service, Or in a Phone Bank).

Preferred Qualifications:

Knowledge of basic Medi-Cal terminology

Experience working with Electronic Health Records systems

Experience working with Native American population in a healthcare setting

PHYSICAL REQUIREMENTS:

This position requires walking, standing, and sitting for prolonged periods of time; climbing stairs, step-stools, etc.; stooping, kneeling, crouching, balancing, and reaching; pushing, pulling and lifting up to 30 pounds; raising objects overhead; manual dexterity for operation of computer and phones; hearing, talking, and good verbal and written communication skills; repetitive motions of the wrists, hands, and fingers; subject to outside environmental conditions of heat and cold; and walking on uneven ground. The position requires the ability to safely operate and drive a motor vehicle.

EQUAL OPPORTUNITY AND INDIAN PREFERENCE:

Tuolumne Me-Wuk Indian Health Center is an Equal Opportunity Employer committed to providing a diverse and inclusive workplace.

In accordance with the Indian Preference Act (25 U.S.C. §§ 472 & 473) and Public Law 93-638, qualified Native American and Alaskan Native applicants will be given preference, provided appropriate documentation is submitted. In-house postings also include Tribal Voting Members.

All positions require cultural sensitivity and the ability to interact respectfully and effectively with diverse tribal communities.

Employment is contingent upon successful completion of a pre-employment TB test, background check, and drug screening.

EMPLOYEE ACKNOWLEDGMENT:

I have received and reviewed a copy of this job description and understand the requirements and responsibilities of the position.

Signature Date