Overview At Fjällräven, our mission is to help people feel at home in nature. That means more than just great gear; it’s about meaningful conversations, community connections, and a culture built around sustainability and curiosity. As a Retail Supervisor, you’ll take on keyholder responsibilities and act as a shift lead on the sales floor: guiding teammates, supporting operations, and ensuring every guest interaction reflects the values we live by. What You'll Do Lead by example on the sales floor, coaching teammates and driving performance Deliver exceptional guest experiences through our GUIDE service standards, welcoming, educating, and inspiring guests to explore the outdoors with confidence Open and close the store as a trusted keyholder, handling cash, store readiness, and daily transitions Support daily operations including visual merchandising, inventory management, and stock accuracy Promote sustainability in action, educating guests about programs like the Arctic Fox Initiative and modeling everyday stewardship Engage with the local community, helping plan and participate in store events that align with our values and strengthen neighborhood connections What Makes You a Great Fit You're someone who loves solving problems, staying organized, and working with people. You find purpose in helping others succeed, whether it's your teammates or the guests you serve. You're adaptable, team-oriented, and excited to grow your leadership skills in a mission-driven company. Prior experience in retail or customer service Leadership skills with the ability to motivate and influence others by example A track record of delivering exceptional customer service – you listen, connect, and go the extra mile to make guests feel valued Strong communication, organizational, and time management skills Passion for the outdoors, sustainability, and helping others connect with nature Comfort with retail software systems or a willingness to learn (point-of-sale, inventory management, etc.) What We Offer 401(k) with employer match Paid Time Off Full-time staff: Medical, dental, vision, critical illness, and accident insurance Product discounts and access to our outdoor events Sustainability focus About Us Fjällräven is a global outdoor brand committed to sustainability and connecting people to nature. We’re a team of passionate outdoor enthusiasts dedicated to sharing knowledge, providing excellent service, and leading by example. Interested? Tell us what excites you about this opportunity, and how your leadership style and passions align with Fjällräven's mission. To apply, please complete our brief online application. It’s the best way for us to see how you might contribute to our team. Apply today and help others feel at home in the outdoors. Note: Fjällräven is committed to creating and promoting a diverse and inclusive workplace and provides equal employment opportunities.

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