Join our dynamic team of over 34,000 team members committed to supporting our communities. BJ's Wholesale Club fosters a collaborative and inclusive atmosphere where every individual can thrive and be their authentic selves. We focus on delivering outstanding service and convenience to our members, helping them save on essential products and services for their families and homes. Why Work at BJ's? BJ's offers a range of appealing benefits: Weekly pay Free BJ's Inner Circle and Supplemental memberships* Generous paid time off options, including vacation, personal, holiday, sick, bereavement, and jury duty Health and benefit plans to suit your evolving needs* 401(k) plan with company match (must be at least 18 years old) *Eligibility requirements vary by position Job Summary As a Retail Sales Associate, you will play a vital role in engaging with our members by promoting BJ's Loyalty Programs and providing excellent customer service. Your responsibilities will also include managing merchandise returns, exchanges, and inquiries to enhance the member experience. Key Responsibilities: Execute job functions diligently, while upholding club policies and compliance. Be accountable and strive for impeccable service while keeping the member's needs in mind. Promote a safe and welcoming environment for all members and colleagues. Foster an inclusive and respectful workplace through collaboration. Move efficiently in all tasks and adapt to the evolving retail landscape. Maintain a friendly and positive demeanor at all times. Member Engagement: Deliver exceptional service at every interaction. Proactively resolve member concerns with professionalism. Commit daily to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA) and ensure a clean and organized space. Club Standards: Uphold our GOLD standards each day with pride and dedication. Ensure promotional plans are executed and the club environment is well-stocked and visually appealing. Business Awareness: Understand how to access and interpret performance reporting for your department. Recognize the link between consistent execution and positive business outcomes. Major Tasks: Effectively promote and explain BJ's value proposition, focusing on acquisition and retention of members. Engage and sell membership products energetically to new and existing members. Work towards achieving defined performance benchmarks. Provide members with clear information about membership options, including Co-Brand credit cards. Assist with the BOPIC (Buy Online and Pick Up In Club) process. Ensure all club policies and procedures are adhered to. Other duties as assigned, with flexibility to support various departments as needed. Regular and predictable attendance is a crucial aspect of this role. Qualifications: Prior experience in customer service or sales is preferred. Results-driven mindset with a track record of meeting goals. Basic math skills are preferred. Proficiency in computer usage is preferred. Environmental Conditions: Work primarily in a stationary position on hard surfaces, with occasional movements required to handle merchandise. Occasional lifting and carrying of objects up to 30 pounds; assistance may be needed for heavier items. Work in a climate-controlled environment, occasionally exposed to cleaning agents. In accordance with Pay Transparency requirements, the starting pay for this position is $16.50.