Part-Time Retail Sales Associate, Northampton

Part-Time Retail Sales Associate

18 Days Old

Everyone is welcome here. Each of us is unique, and that's what makes us amazing. We believe in inclusiveness and celebrating each person's individuality, because there's power in bringing people with different points of view and life experiences together. That's why we provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

So, bring yourself and your best ideas; when we feel safe and comfortable being ourselves, there's no limit to what we can achieve.
IN A NUTSHELL...

As a Retail Sales Associate, you are the face of our retail locations, providing exceptional service and product knowledge to our customers. Your role is pivotal in driving revenue through effective sales strategies, maintaining store standards, and fostering a welcoming environment.
WHAT YOU WILL BE DOING

Drive Sales and Revenue:

Utilize upselling and cross-selling techniques to increase sales
Meet or exceed individual and team sales targets
Stay informed about current promotions sales, and programs and sales to inform customers effectively

Customer Service:

Greet and assist customers, ensuring a positive shopping experience
Provide detailed product information and recommendations
Handle customer inquiries, complaints, and returns professionally
Responsible for high quality patient customer service, retrieving patient information when required from the Medical Marijuana Use Registry, and maintaining confidential and HIPAA compliant paperwork
Package pre-orders efficiently and accurately for reserve ahead pickups
Obtain the appropriate documentation from each patient at every delivery, ensuring validity of their identification and registration with Medical Marijuana Use
Deliver products to customers in the store or via home delivery

Store Operations:

Operate POS and any auxiliary sales systems and handle sales transactions accurately
Maintain a clean, organized, and well-stocked sales floor
Assist with inventory management, including receiving and stocking merchandise
Set up and dismantle promotional displays and visual merchandising
Follow all state regulations pertaining to certified Cannabis retailers
Other duties as assigned

Compliance and Record-Keeping:

Maintain accurate records of sales and customer interactions
Ensure compliance with HIPAA and other regulatory requirements
Follow loss prevention guidelines and monitor for suspicious activity

EXPERIENCE AND SKILLS YOU'LL BRING

Required

Age 21 or over (Industry Requirement)
High School Diploma or equivalent (Industry Requirement)
Valid Government-Issued Photo ID (Industry Requirement)
Flexible schedule, including evenings, weekends, and holidays
1 year of experience in retail or a related customer service role
Proficiency in operating POS systems and handling transactions
Strong communication and organizational skills
Ability to manage multiple tasks and resolve issues promptly

NETA(MA) & SURTERRA WELLNESS (FL) MARKET ONLY

Class D Driver's License (Massachusetts) / Class E Driver's License (Florida)

Must present a current DMV printout with none of the following violations:

Any major violations (DWI, homicide, reckless driving, drugs, leaving the scene) within the last 7 years
Two or more other moving violations and one at fault accident in the last three years
Two or more fault accidents in the last three years with no moving violations
No more than 3 moving violations or chargeable accidents in the past

Preferred

Experience in the Cannabis industry
Familiarity with inventory management systems
Ability to speak another language to assist guests

PHYSICAL REQUIREMENTS

Must be able to remain in a stationary position (sit or stand) for prolonged periods during the shift
Ability to assist with lifting stock and materials
Occasionally positions self to retrieve product or material in the store throughout the duration of the shift

NETA(MA) & SURTERRA WELLNESS (FL) MARKET ONLY

Must be able to remain in a seated position inside the vehicle for extended periods
Ability to pick up heavy items to load (50 or more lbs.) onto vehicle
Comfortable working in a fast-paced retail environment
Ability to bend in repetitive motion

YOU WILL BE SUCCESSFUL IF YOU...

Are self-motivated; micro-managing isn't fun for anyone
Roll your sleeves up and do the work; strategy is important, but so is getting stuff done
Can work fast and be flexible; our industry is always changing
Play nice with others; we collaborate with each other a lot
Think creatively; sometimes, the "traditional" solution isn't the best one

WHAT YOU GET

Employee discount
Balance and flexibility; paid time off, paid parental leave, flexible work arrangements
401k enrollment
Pet Insurance
Tuition Reimbursement Programs
Consistent, reliable benefits; full medical / vision / dental (full time only)

PARALLEL IS UNITED BY OUR VISION, MISSION, & VALUES

Our Vision - why we exist - is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.

Our Mission - how we will do this - is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.

Our Values - Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility

We are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.

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Location:: Northampton
Job Type:: PartTime

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