Parts & Service Retail Manager - Chicago, IL

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Mopar is seeking a dynamic and results‑driven Retail Manager to lead and optimize the retail channel across our dealer network. This role is critical in ensuring a seamless customer experience on the service drive, driving retail parts sales, and maintaining optimal parts availability. The Retail Manager will collaborate closely with Area Managers and the Express Lane team to coordinate dealer visits, streamline processes, and implement best practices that enhance performance and customer satisfaction.
Key Responsibilities
Retail Channel Management: Oversee the retail sales process at Mopar dealerships, ensuring a smooth and efficient customer experience on the drive.
Sales Optimization: Identify opportunities to increase retail parts sales through process improvements, training, and promotional strategies.
Parts Availability: Work with dealers to ensure required parts are stocked and available to meet customer demand and service lane efficiency.
Dealer Engagement: Conduct regular visits to dealerships to assess performance, provide coaching, and implement retail strategies.
Cross‑Functional Collaboration: Partner with Area Managers and the Express Lane team to align on goals, coordinate initiatives, and share insights.
Performance Monitoring: Track key performance indicators (KPIs) related to retail sales, customer satisfaction, and inventory levels. Provide actionable feedback and reporting.
Training & Support: Deliver training and support to dealership personnel on retail processes, product knowledge, and customer engagement techniques.
Increase Dealer Traffic: Develop and implement marketing plans to increase customer traffic to our stores.
Basic Qualifications
Bachelor’s degree in Business, Automotive Management, or related field.
3+ years of experience in retail operations, automotive dealership management, or parts sales.
Strong understanding of dealership operations and customer service processes.
Excellent communication, coaching, and relationship‑building skills.
Ability to travel regularly to dealership locations.
Proficiency in data analysis and reporting tools.
Preferred Qualifications
Experience with Mopar products and services.
Familiarity with Express Lane operations.
Knowledge of inventory management systems and retail analytics.
Our Benefits — Designed With You In Mind From your very first day, you’ll have access to comprehensive medical, dental, vision, and prescription drug coverage. Our Employee Assistance Program (EAP) offers confidential support for personal and professional challenges, always ready when you need it.
We proudly support all paths to parenthood—including fertility and infertility treatments, adoption services, and gestational surrogacy.
We believe in work‑life balance. That’s why we offer 17+ paid holidays, vacation, float & wellbeing days, sick time, and fully paid parental leave when your family needs you most.
Competitive retirement savings plans: An employer match on contributions to your 401(k), Roth, and Catch‑Up plans; An employer contribution even if you don’t contribute.
Income protection & insurance options: Life insurance, group accident, critical illness, etc., supporting the needs of you and your family.
Company vehicle lease program: Eligible employees and families can participate in the company vehicle lease program, providing access to Stellantis vehicles with insurance, maintenance, and unlimited miles included.
Support for your growth and giving back: Tuition reimbursement; Student loan refinancing programs; 18 paid volunteer hours each year to make a difference in your community.
At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.
EOE / Disability / Veteran
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Location:
Chicago, IL, United States
Job Type:
FullTime
Category:
Management & Operations

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