PLEASE NOTE: This is a part time position only with widely varied shifts including daytime/ morning hours and evening shifts.OverviewAs a Shift Leader at Gelatissimo, you will be responsible for providing exceptional customer service by serving delicious gelato to customers while managing your service team in the store. You will also be responsible for producing the delicious gelato you serve. You will ensure that customers have a delightful experience by maintaining a clean and organized workspace, assisting customers in choosing flavors, and accurately portioning gelato according to customer requests and Gelatissimo standards. Your role will contribute to creating a positive and inviting atmosphere in the gelato store.Key Responsibilities:Scooping Gelato: Expertly scoop gelato into cups, cones, or containers while ensuring precise portion control and maintaining high presentation standards.Customer Service: Welcome customers with a friendly demeanor, provide detailed information about flavors and ingredients, and offer personalized recommendations based on their preferences.Manage day-to-day operations: As a shift leader of the gelato store, you are responsible for opening and closing procedures ( including cash reconciliation) when the store manager is not present, overseeing and managing staff, and store operations.Handling Payments: Process gelato purchases efficiently, handle cash and card transactions accurately, and issue receipts promptly to customers.Maintaining Cleanliness: Uphold impeccable cleanliness standards in the gelato display case, serving area, and seating areas throughout the shift. Adhere to Gelatissimo cleaning protocols to ensure a hygienic environment.Gelato Production: Prepare gelato and sorbet bases by mixing ingredients according to established recipes and proportions. Operate gelato machines and other equipment to churn and freeze gelato mixtures to achieve the desired texture and consistency.Restocking: Monitor gelato inventory levels closely and restock flavors as needed to ensure a full selection for customers to choose from.Upselling: Proactively suggest new flavors, recommend additional toppings or treats, and promote seasonal specials to maximize sales. Encourage customers to indulge in a second scoop to enhance their gelato experience.Adhering to Food Safety Standards: Strictly adhere to all food safety and sanitation protocols to guarantee the safe and hygienic serving of gelato.Team Collaboration: Collaborate effectively with fellow staff members, including gelato makers and cashiers, to ensure seamless operations and deliver exceptional customer service.Handling Customer Concerns: Address any customer issues or complaints professionally and courteously, and escalate unresolved matters to management for resolution.Qualifications:Previous experience in a customer service or food service role is preferred but not required.Leadership skills with the ability to motivate and inspire a team.Excellent communication and a friendly, outgoing personality.Detail-oriented with a focus on quality and cleanliness.Ability to work in a fast-paced environment and handle multiple tasks simultaneously.Ability to work efficiently in a fast-paced environment while maintaining attention to detail.Basic math skills for processing transactions and calculating change.Knowledge of food safety regulations and willingness to adhere to strict hygiene standards.Flexibility to work evenings, weekends, and holidays as needed.Physical Requirements:Ability to stand for extended periods and lift/move heavy containers of gelato.Manual dexterity and hand-eye coordination for scooping gelato accurately.Stamina to work in a fast-paced environment during peak hours.Working Conditions:Work primarily takes place in a gelato shop environment, which may involve exposure to cold temperatures and noise.Interaction with customers is frequent, requiring excellent customer service skills and the ability to remain professional and courteous at all times.Note: This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties may be added, deleted, or modified as necessary. recblid cdu61p3cqtbz4rnpt20qafg0n86ge6