Full Time Retail Store and Customer Service Associate

Do you like people and enjoy working in retail? Are you interested in making a difference in someone's work environment? Celebrating over 40 years in business, Saf-Gard Safety Shoe Company develops and implements safety footwear programs for large industrial, government, and service organizations. We are currently seeking a Part-time Retail Store Assistant to help manage our Watervliet on-site location as well as assist our call center customer service team. This part-time position offers you an opportunity to work independently while you expand your retail management experience and work from home 60% of the week. The hours at this location are Monday 12:30 pm-3:00 pm; on Tuesday, Wednesday, Thursday, and Friday you will work from home assisting our customer service team via the phone. Typically, 12:00pm-4:30pm.

To be successful in this role, qualified applicants should demonstrate ability to:

• Wow customers with exceptionally friendly, knowledgeable customer service when assisting customers with the selection of their choice of safety shoes.
• Learn various product lines and provide the benefits associated with each line available to Watervliet employees.
• Ensure the store is clean and sanitized, the showroom display fully stocked, and marketing material is up to date with displays.
• Merchandize incoming products.
• Enter sales into computer system.
• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Various other duties as directed.

Requirements:

• Outstanding customer service and attention to detail required
• Must possess a valid New York State Real ID
• Ability to multitask and support various tasks simultaneously
• Ability to learn and utilize company operating system
• Ability to work independently
• Professional communication skills
• Experience in a retail role preferred
• Reliable transportation
• Travel to North Carolina for 1-2 weeks of training
• Ability to work remotely 4 days per week