Outpatient (Retail) Pharmacy Technician

JOB SUMMARY

This position assists the pharmacist in providing pharmaceutical services (e.g. processing prescriptions) in compliance with applicable State Board of Pharmacy regulations. Functions include those allowed by the Board of Pharmacy and are always checked before the product is released from the pharmacy. The Pharmacy Technician works under close supervision. Enters patient medication orders into the pharmacy computer system, maintains medication inventory, places and receives stock replacement orders. Strives for superior performance by consistently providing a product or service to leadership and staff that is recognized as ultimately contributing to the patient and family experience. Recognizes and demonstrates understanding of patient and family centered care.

JOB RELATIONSHIPS

RESPONSIBLE TO: Director of Pharmacy, Ambulatory Care Pharmacy Manager

Workers Supervised: None

INTERRELATIONSHIPS: Other Pharmacy personnel, all hospital staff especially nursing, administration, medical staff, patients, and visitors, internal and external customers.

PRIMARY JOB RESPONSIBILITIES

All activities related to the preparation and sale of prescription and pharmacy-related products

Work with payers, PBMs, and consultants to effectively manage client-specific utilization management strategies.

Maintain inventory levels to company goals, rotates stock, complies with recalls, and utilizes return processes.

Focus on customer satisfaction and needs, ensuring that customers are provided superior through use of best practices and prompt communication with physicians, vendors, and colleagues

Helping to create and maintain positive Pharmacy –Physician relationships, as well as the customers

Perform Staff Pharmacy technician duties as determined and directed by Director of Pharmacy.

Demonstrates knowledge of and supports hospital mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality statements, corporate compliance plan, customer service standards, and the code of ethical behavior.

DEPARTMENTAL AND ADDITIONAL RESPONSIBILITIES

Play an active role in safety programs. These include fire safety, disaster, bomb threat, tornado, infection control, hazardous materials, electrical safety, and personal safety.

Comply with universal precautions and other safety procedures related to hazardous drugs, chemicals and biologicals.

Train new pharmacist and technician employees.

Maintain working knowledge of pharmacy software programs.

Participate in healthcare related community service activities.

Participate in drug education activities for patients and staff.

Participate as Pharmacy Department representative on hospital committees.

Knowledge of and participation in emergency preparedness activities.

Attend departmental staff meetings.

Other duties as assigned.

JOB SPECIFICATIONS

EDUCATION

High school diploma or equivalent required (post-secondary preferred).

National certification (PTCB) and state pharmacy technician license required.

EXPERIENCE

Ability to work individually and as a team member.

Demonstrates effective verbal communication skills.

Possesses basic computer skills. Proven ability to direct and supervise day to day work of Technicians required.

Post-graduate residency program or technician experience in relevant hospital or pharmacy environment preferred.

ESSENTIAL PHYSICAL ABILITIES/MOTOR SKILLS

Able to travel independently throughout all Memorial Healthcare facilities.

Small motor skills required for operating modern computer, office, and telephone equipment as utilized by Memorial Healthcare (MHC).

ESSENTIAL TECHNICAL ABILITIES

Proficiency using modern office, computer and telephone equipment as used by Memorial Healthcare.

ESSENTIAL MENTAL ABILITIES

Ability to adapt and maintain focus in fast paced, quickly changing or stressful situations.

Ability to read and interpret a variety of documents including, but not limited to, policies, operating instructions, white papers, regulations, rules and laws.

ESSENTIAL SENSORY REQUIREMENTS

Able to see for the purpose of reading information received in formats including, but not limited to, paper, computer, reports, bulletins, updates, manuals.

Able to hear for work-related purposes.

INTERPERSONAL SKILLS

Ability to interact with co-workers, hospital staff, administration, patients, physicians, the public and all internal and external customers in a professional and effective, courteous and tactful manner, at all times, physical, verbally and in all written and electronic communication.

Required to remain calm when adversity is encountered.

Open, honest, and tactful communication skills.

Ability to work as a team member in all activities.

Positive, cooperative and motivated attitude.

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