Office Assistant, Parking and Transit Services

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The University of Nebraska at Omaha is an Equal Opportunity Employer, committed to preventing and eliminating discrimination against employees and prospective employees based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation. The University of Nebraska at Omaha does not condone or tolerate discrimination. In support of this policy, the University has implemented employment programs to recruit, employ, and promote qualified individuals based solely on their knowledge, skills, abilities and talents. These factors, along with our commitment to recruit, assess and select all candidates/employees using job-related criteria, ensure fairness, equal evaluation, and treatment in our selection decisions and processes. Requisiton Details

To create a Posting, first complete the information on this screen, then click the Next button or select the page in the left hand navigation menu. Proceed through all sections completing all necessary information. To submit the Posting, you must go to the Posting Summary Page by clicking on the Next button until you reach the Posting Summary Page or select Posting Summary Page from the left navigation menu. Once a summary page appears, hover your mouse over the orange Action button for a list of possible approval step options. GENERAL REQUISITION INFORMATION EEO Statement: The University of Nebraska does not discriminate based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation in its education programs or activities, including admissions and employment. The University prohibits any form of retaliation taken against anyone for reporting discrimination, harassment, or retaliation for otherwise engaging in protected activity. Read the full statement. Job Title Office Assistant, Parking and Transit Services Job Grade AB06H Division Business and Finance College/Dept Auxiliary Services Department Parking Services Requisition Number 2025-00256 FTE (full-time equivalency) 100.00 Work Schedule 8 A.M. - 5 P.M., Monday - Friday Does the position provide the opportunity to work Remotely/Telecommuting? No remote/telecommute opportunity Appointment Term 12- 12/12 months Is this position essential personnel according to the inclement weather policy? No Pay Information $15.00 Pay Schedule Hourly FLSA Designation Non-Exempt Position Summary This is an administrative position in Parking and Transit Services and is a public-facing primary contact for customer service.

This position is responsible for handling financial transactions for permit sales and fee collection for faculty, staff, students, and visitors parking on campus. Tasks associated with this involve customer interaction, phone and email communication, data entry, cash drawer and POS sales, reconciliation, filing, and reports.

This position serves as a resource for parking and transit information to the public, to departments, staff, and students within the university system, and to parking field staff. Knowledge bases for accomplishing this task include permit pricing and lot restrictions, parking regulations, the waiver and appeals processes, website and online forms, alternative and sustainable transportation options, and ADA accommodation.

Skills necessary to perform this job include literacy, computer experience, cash handling experience, customer service skills, and conflict resolution skills. Job Duties Responsibility Area: Customer Service Duties: Greets and interacts with customers- students, parents, faculty, staff and campus visitors- either in-person, by phone, or by email. Provides parking and transit information including best options and alternatives. Explains parking regulations to customers, why citations were issued, and how to avoid future citations. Explains the waiver and appeals processes to customers. Resolves customer issues or escalates to supervisor or manager. Percentage Of Time 50 Essential Function: Yes Responsibility Area: Permits and Citations Duties: Sells parking permits to customers by collecting cash or using POS equipment. Provides guidance to customers, in-person or using the online sales portal, answering questions and resolving issues until purchase is successful. Assists with permit purchases by answering questions and providing information on prices, types of permits, and locations. Processes permit returns and exchanges, including refunds and changes to payroll deduction. Collaborates with other NU system campuses to provide reciprocal parking permits. Processes permits for retirees and ADA accommodation. Collects fees from parking citations by collecting cash or using POS equipment. Percentage Of Time 30 Essential Function: Yes Responsibility Area: Clerical Duties: Documents and files citation, voucher, and permit information in accordance with record retention requirements. Assists in end-of-fiscal-year record storage transfer and purging. Performs data entry for processing of permits, fees, and waivers. Assists field staff with affiliation checks, immobilization and tow procedures, and DMV checks by using databases and completing and filing proper documentation. Percentage Of Time 15 Essential Function: Yes Responsibility Area: Office/Cashiering Duties: Assists with opening and closing procedures of office building. Operates daily cash drawer, POS equipment, and several computer applications and databases. Assists with inventory and ordering of office supplies. Reconciles daily cash drawer, process reconciliation and deposits, and enter data and prepare reports of daily financial activity. Percentage Of Time 5 Essential Function: Yes Required and Preferred Qualifications Required Education High school diploma or equivalent. Required Experience One (1) year general clerical experience. One (1) year cash handling experience. One (1) year customer service experience. Required License/Certification N/A Required Additional Qualifications: N/A Preferred Education N/A Preferred Experience N/A Preferred License/Certification N/A Preferred Additional Qualifications: N/A Compliance Requirements Credit Check No Motor Vehicle Licensing Validity Check No Pre-employment Physical Request and Assessment No Drug Screen No Supplemental Question

Required fields are indicated with an asterisk (*). * What is the highest level of education you have attained? none High School Diploma/GED Associates Degree Bachelors Degree Master's Degree Doctorate (PhD, MD,EdD, JD etc) * Do you have at least one year of general clerical experience? Yes No * Do you have at least one year of cash handling experience? Yes No * Do you have at least one year of customer service experience? Yes No Applicant Documents

Required Documents Resume Cover Letter Optional Documents