NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.

Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.

Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.

We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.

Role:

The National Strategic Retail Operations Manager will lead the operational execution, performance optimization, and partner alignment for our retail network across the United States. This role is responsible for ensuring a seamless experience across point-of-sale systems, retailer collaboration, compliance, and benefit fulfillment, while supporting business growth initiatives through strategic operational leadership.

Key Responsibilities:

Serve as the national lead for all retail partner operations, ensuring consistency, accuracy, and performance across multiple store networks and digital platforms

Work cross-functionally with internal teams (Product, Compliance, Client Services, IT) and externally with retail partners to ensure our programs are scalable, efficient, and member-friendly.

Drive end-to-end operational excellence across partner onboarding, POS integration, transaction testing, inventory eligibility, and store readiness

Lead cross-functional planning with internal stakeholders to support benefit launches, retail promotions, and benefit configuration updates

Own the retail incident management process, including escalation handling, root cause analysis, and resolution with technical and account teams

Monitor and analyze performance data (e.g., transaction success rates, utilization, POS errors) to identify trends and drive continuous improvement

Act as a liaison between product, compliance, and retailer teams to ensure proper execution of card rules, benefit parameters, and member support workflows

Participate in joint planning meetings, QBRs, and strategic alignment sessions to share insights and coordinate growth initiatives.

Build and maintain strong relationships with national retail partners to support joint growth, operational alignment, and innovation opportunities

Lead operational readiness planning for new state launches, benefit types, and strategic initiatives (e.g., digital wallet, scan-based delivery, etc.)

Collaborate with internal product, engineering, and implementation teams to ensure timely and accurate deployment of new benefits or program changes across POS and digital interfaces.

Maintain oversight of BIN provisioning, card recognition, and payment authorization logic across in-store and online systems.

Qualifications:

7+ years of experience in product operations, retail program management, or strategic partner execution — preferably within healthcare, consumer technology, or digital retail.

Experience managing large, national retailers or multi-location programs across multiple stakeholders

Strong understanding of point-of-sale systems, retail inventory flows, or payment infrastructure

Excellent cross-functional communication and project management skills

Experience working with technical and non-technical stakeholders in operational workflows

Data-driven mindset; ability to interpret performance reports and turn insights into action

Proven success in managing complex cross-functional initiatives with technical, marketing, and client-facing stakeholders.

Prior experience in healthcare, fintech, or supplemental benefits is a strong plus Bachelor's degree in Business, Operations, or a related field (MBA a plus)

NationsBenefits is an equal opportunity employer.