Overview Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS, exceed their performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.

Consistently leverage digital self-serve tools during customer interactions and the onboarding process. Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding solutions to help customers self-serve and utilize the T-Mobile app.

Complete training on the in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates to stay customer-ready. Partner with nearby store locations to properly onboard customers. Perform skills practice, knowledge sharing, store operations, and opening/closing procedures, including handling keys and reporting lost assets to the manager.

Be customer-obsessed: be approachable, friendly, and engaging; connect with customers, match their pace, build rapport, trust, and loyalty. Follow up with customers, capture referrals, manage Be-Back processes, and build relationships with new and existing customers. May perform price overrides for specialty offers specific to National Retail.

Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.

Education and Work Experience

High School Diploma/GED (Required)

6 months of customer service and/or sales experience, Retail environment preferred (Required)

Knowledge, Skills and Abilities

Customer Satisfaction: Passionate customer advocate with the desire to be yourself when connecting and having fun with customers. Effective at balancing customer experience and performance goals. (Required)

Team Building: Desire to be part of the game-changing T-Mobile store team. Willingness to work with peers and store leaders, learning and sharing best practices while serving customers and providing resolutions. (Required)

Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment. (Required)

Licenses and Certifications

At least 18 years of age

Legally authorized to work in the United States

Travel Travel Required: No

DOT Regulated DOT Regulated Position: No

Safety Sensitive Safety Sensitive Position: No

Compensation and Benefits Hourly Base Pay: $20.00, plus $5.00 per hour training pay. Within the first 90 days, on-the-job training and eligibility for hourly training pay. Promotion to Mobile Expert after training with potential annual incentive target of $18,000/year. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. Eligible for an Annual Stock Grant.

Benefits include medical, dental, vision, 401(k), employee stock grants, employee stock purchase plan, paid time off, up to 12 paid holidays, parental and family leave, family building benefits, and additional voluntary coverages. Discounts on mobile service and home internet, pet insurance, and commuter programs. For details, visit the Benefits page at www.t-mobilebenefits.com.

Equal Opportunity T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other status protected by law. Reasonable accommodation requests during the application or interview process can be made by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.

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