Mobile Associate, Store-in-Store | Bilingual Spanish Preferred, Retail Sales

10 Days Old

Overview At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions.
Responsibilities Proactively engages with a broad range of customers in a highly-traffic retail environment. Uses digital tools, communicates effectively, educates customers, and showcases the value of T-Mobile solutions.
Leverages digital self-serve tools during customer interactions and onboarding. Identifies customer needs and uses solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommends wireless solutions and onboarding solutions to help customers self-serve and utilize the T-Mobile app, deepening relationships and ensuring satisfaction.
Completes training on the in-store experience, new skills, products, processes, and knowledge of systems and reference resources.Reviews personal results, current promotions, and updates to be Customer Ready at all times. Collaborates with nearby store locations to on-board customers. Participates in skills practice, knowledge sharing, store operations, and opening/closing procedures. May carry keys to kiosk cabinets, secure assets, and report losses to management.
Maintains customer focus — friendly, engaging, and able to connect on a personal level. Builds rapport, trust, and loyalty with every interaction. Proactively reaches out to potential customers to drive sales activity. Follows up with customers, captures referrals, manages Be Back processes, and builds relationships with new and existing customers. May perform price overrides for specialty offers in National Retail.
Builds relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.
Education High School Diploma/GED (Required)
Work Experience 6 months of customer service and/or sales experience, Retail environment preferred. (Required)
Knowledge, Skills and Abilities Customer Satisfaction — Passionate customer advocate with the desire to be yourself when connecting and having fun with customers. Effective at balancing customer experience and performance goals. (Required) Team Building — Desire to be part of a game-changing store team. Willingness to work with peers and store leaders, sharing best practices, while serving customers and resolving issues. (Required) Retail Sales — Competitive drive and confidence to succeed in a fast-paced sales environment. (Required)
Licenses and Certifications At least 18 years of age Legally authorized to work in the United States
Travel and Safety Travel Required: No DOT Regulated Position: No Safety Sensitive Position: No
Compensation Hourly Base Pay: $20.00, plus $5.00 per hour training pay. Within the first 90 days, on-the-job training is provided and eligible for hourly training pay. After completion, Mobile Associates promote to Mobile Expert with an annual incentive target of $18,000/year. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives, and eligible for an Annual Stock Grant.
Benefits Benefits include medical, dental, and vision insurance, flexible spending accounts, 401(k), employee stock grants and purchase plan, paid time off and holidays, parental and family leave, family building benefits, backup care, childcare subsidy, tuition assistance, coaching, disability and life insurance options, and discounts on mobile service and home internet. Some benefits may require eligibility.
To learn about T-Mobile’s benefits, please visit the benefits information page.
Equal Opportunity T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, disability, or any other status protected by law. Discrimination or harassment is not tolerated. If you require reasonable accommodation at any point in the application or interview process, please contact ApplicantAccommodation@t-mobile.com or call 1-844-873-9500.
#J-18808-Ljbffr
Apply
Location:
Secaucus, NJ, United States
Job Type:
FullTime
Category:
Sales

We found some similar jobs based on your search